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Customer Service Officer

2 weeks ago

Navi Mumbai Maharashtra, India Unilever Full time

We are looking to hire a Customer Service Officer in Unilever.

Function: Ice Creams

Location: Ahmedabad

Here is how your day at Unilever would look like:

- Achieve sales targets through personal selling (visiting market) and driving the distribution system.
- Managing the distributor system in terms of both front-end and back-end infrastructure.
- Systematically analyse, extract and use MIS reports to identify possible gaps and opportunities to improve execution and performance in your respective geography.
- Negotiate with distributors and develop his people on managing customers to obtain more business.
- Cultivate and leverage relationships with trade to strengthen our market position. Further, use the same the generate and provide market feedback and reports to the branch office.
- Analyse how to improve the competitive position in the market through improved customer service.
- Monitor systematically the performance of the distributor and distributor's sales team and take corrective action (infrastructure gaps).

Key Skills & Requirement:

- Required a Minimum Fulltime Graduation
- Minimum 2 years of Experience in Channel Sales.
- Excellent in ROI Calculations & RS Distribution Management
- Should be well-versed with RS appointment & Sales Planning
- Conducting promotional activities & execution
- Knowledge of MS-Office particularly Excel
- Decent Communication in English and Local language is desired.

LI-Remote