Customer Relationship Executive(Female)

3 days ago

Angul, India Rita Automobiles Pvt Ltd Full time

**Job Title**: Customer Relationship Executive (Automobile Sector)

**Location**: Angul
**Department**: Sales & Customer Service
**Employment Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- Greet and assist walk-in and scheduled customers, providing a premium showroom experience.
- Handle customer queries related to vehicle features, pricing, financing, insurance, and service packages.
- Follow up with potential customers to encourage test drives and convert inquiries into sales.
- Coordinate with the sales and service teams to ensure timely delivery and service of vehicles.
- Regularly contact existing customers for feedback, renewal reminders, service appointments, and satisfaction surveys.
- Resolve customer complaints efficiently and professionally, escalating issues when necessary.
- Maintain a customer database (CRM) with up-to-date information and track interactions.
- Support post-sale processes including documentation, delivery coordination, and feedback collection.
- Promote service plans, loyalty programs, and value-added services.
- Assist in organizing customer engagement events, surveys, and promotional campaigns.

**Requirements**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum 0-1 years of experience in customer service or sales, preferably in the automobile sector.
- Excellent verbal and written communication skills in [English/regional language].
- Strong interpersonal skills with a customer-first attitude.
- Ability to multitask and remain calm under pressure.
- Proficient in Microsoft Office and CRM tools.
- Willingness to work flexible hours, including weekends and holidays.

**Preferred Qualifications**:

- Bachelor Degree in related field.

**Key Competencies**:

- Customer-Centric Approach
- Communication & Listening Skills
- Relationship Building
- Problem-Solving
- Time Management
- Team Collaboration

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Weekend availability

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)

Work Location: In person

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