Customer Relationship Executive

4 weeks ago

Angul OR IN Ritu Automobiles Pvt Ltd Full time

Customer Interaction Greet customers and provide a warm professional welcome Understand customer needs preferences and queries Guide customers about products services promotions and company policies 2 Complaint Handling and Resolution Address customer complaints and resolve issues promptly Record complaints and feedback in the system for tracking and improvements Escalate unresolved complaints to higher management 3 Coordination with Teams Collaborate with sales service and other teams to address customer requirements Coordinate service appointments and ensure smooth service delivery 4 Customer Feedback and Follow-Up Collect feedback to gauge customer satisfaction Follow up with customers to ensure their queries or issues have been resolved 5 Documentation and Record-Keeping Maintain accurate customer records in the Customer Relationship Management CRM system Update customer contact details preferences and transaction history 6 Promoting Additional Services Upsell or cross-sell products and services such as extended warranties service packages or new launches Educate customers about ongoing offers and loyalty programs 7 Performance Metrics and Reporting Meet individual targets for customer satisfaction and retention Provide regular reports to management on customer interactions trends and issues 8 Knowledge of Products and Policies Stay updated about the company s products services and processes Keep abreast of market trends and competitor offerings Key Skills and Qualities Excellent communication and interpersonal skills Empathy and active listening Problem-solving and conflict resolution Basic computer and CRM software skills Multitasking and time management Professional demeanor and customer-oriented approach Job Type Full-time Pay 8 000 00 - 12 000 00 per month Schedule Fixed shift Experience total work 1 year Preferred Customer service 1 year Preferred Language English Preferred Work Location In person Speak with the employer 91 7077225379

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