Customer Relationship Executive

4 weeks ago


Jagdalpur CT IN Rathi build mart Full time

Responsible for managing customer relationships after sales from delivery coordination to post-delivery service feedback collection and customer satisfaction follow-ups The CRM Executive will ensure a smooth experience for customers and maintain long-term relationships to build brand loyalty Key Responsibilities Coordinate with logistics team for timely and accurate delivery of materials Track and update delivery status in CRM system daily Handle customer queries complaints and service requests after delivery Maintain proper records of delivery invoices and feedback forms Conduct post-delivery follow-up calls to ensure customer satisfaction Coordinate with sales and accounts team for issue resolution Prepare daily weekly reports on delivery performance and service issues Manage and update customer database for repeat business opportunities Support management in improving overall customer experience and retention Required Skills Strong communication and interpersonal skills Hindi English Basic computer knowledge MS Excel Email CRM software Good coordination and follow-up ability Problem-solving attitude and customer-oriented approach Time management and multitasking ability Qualification Experience Graduate Any Stream 1-3 years of experience in customer support CRM after-sales role Preferably in building material tiles or retail industry Job Types Full-time Permanent Pay 10 000 00 - 15 000 00 per month Work Location In person



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