Crm Telecaller

18 hours ago

Jagdalpur CT IN BR BALAJI Full time

A Customer Relationship Executive CRE job description typically outlines the role of a professional who builds and maintains relationships with customers addressing inquiries resolving issues and providing excellent service They act as a bridge between customers and the company ensuring a positive customer experience Key responsibilities include proactively engaging with customers understanding their needs and providing solutions Here s a more detailed breakdown of a CRE job description Key Responsibilities Customer Interaction Handling customer inquiries complaints and feedback through various channels phone email chat Problem Solving Identifying and resolving customer issues efficiently and effectively Relationship Building Developing and maintaining strong relationships with customers to foster loyalty and satisfaction Information Gathering Understanding customer needs and preferences to better serve their requirements Documentation Keeping accurate records of customer interactions and transactions Data Management Maintaining and updating customer information in databases Sales and Lead Generation Converting customer interactions into new business leads Service Excellence Ensuring prompt polite and professional service delivery Following Procedures Adhering to company policies and procedures related to customer service Teamwork Collaborating with other teams sales marketing etc to provide a seamless customer experience Performance Tracking Meeting individual and team targets related to customer satisfaction and lead generation Skills and Qualifications Communication Skills Excellent verbal and written communication skills are crucial for effective customer interaction Problem-Solving Skills Ability to identify and resolve customer issues effectively Relationship Management Skills Ability to build and maintain strong relationships with customers Customer Service Orientation A genuine desire to provide excellent customer service Organizational Skills Ability to manage multiple tasks and prioritize effectively Data Entry and Management Proficiency in using CRM systems and other relevant software Technical Skills Depending on the industry technical skills related to the products or services may be required Adaptability Ability to learn and adapt to new situations and technologies Time Management Ability to manage time effectively and meet deadlines Job Type Full-time Pay Up to 20 000 00 per month Benefits Paid time off Provident Fund Schedule Day shift Supplemental Pay Yearly bonus Ability to commute relocate Jagdalpur Chhattisgarh Reliably commute or willing to relocate with an employer-provided relocation package Preferred Work Location In person

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