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4 weeks ago


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Telecaller Job Responsibilities Outbound Calling Reach out to potential and existing customers by making outbound calls to explain products or services and generate interest Sales Lead Generation Persuade customers to make purchases schedule appointments or convert prospects into customers Inbound Call Handling Address customer inquiries concerns and complaints over the phone Customer Relationship Management Maintain and update accurate call logs and customer records in a CRM database Market Research Conduct basic market research to understand customer needs and market trends Complaint Resolution Provide solutions and follow up with customers to ensure their satisfaction Reporting Generate reports on call status sales progress and customer interactions for management Telecaller Skills and Qualifications Communication Excellent verbal communication skills to engage effectively with customers and articulate product information clearly Persuasion A persuasive and confident attitude to drive sales and conversions Active Listening The ability to listen carefully to understand customer needs and provide appropriate solutions Adaptability The capacity to handle challenging conversations and adapt communication style to different situations and social cues CRM Technical Skills Proficiency with customer relationship management CRM software and basic computer skills for data entry and record-keeping Resilience The ability to handle rejection and objections professionally maintaining a positive approach Product Knowledge A firm understanding of the company s products or services to answer questions and promote them effectively Job Type Full-time Pay 15 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Work Location In person


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