Customer Relationship Executive

1 day ago

Angamali KL IN Ohstayz Full time

Job Title Customer Relationship Executive Job Type Full-time Permanent Freshers Welcome Salary 15 000 - 25 000 per month Supplemental Pay Commission Pay Performance Bonus Yearly Bonus We are looking for a motivated Customer Relationship Executive to join our team In this role you will manage customer enquiries bookings and documentation while maintaining and expanding our client base You will also help drive sales through excellent customer service and upselling techniques Key Responsibilities Handle sales enquiries bookings and related documentation Respond to customer queries via WhatsApp email and phone calls Maintain existing clientele and acquire new corporate and B2B clients Develop strategies and programs to promote tourism services Manage reservation processes across multiple communication channels Monitor room sales and improve sales techniques Confirm and process reservation requests accurately Keep reservation data up to date including room availability and rates Upsell room categories to maximize sales Manage group bookings and complete end-to-end reservation processes Coordinate with Front Desk and other departments to ensure guest satisfaction Verify next-day arrival lists and bookings Perform additional duties as assigned by management Key Competencies Excellent communication negotiation and convincing skills Ability to multitask effectively in a dynamic environment Quick learner with good decision-making abilities Result-oriented and proactive Ability to coordinate with multiple departments Proficient in English and Malayalam Qualifications Higher Secondary 12th Pass - Required Experience Minimum 1 year in sales preferred Languages English and Malayalam - Required Job Types Full-time Permanent Fresher Pay 15 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Paid sick time Schedule Day shift Supplemental Pay Commission pay Yearly bonus Language English Preferred Work Location In person Speak with the employer 91 8714899945

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