Product Sales and Customer Success Executive

5 days ago

Mumbai Maharashtra, India antraweb technologies Full time

Job Description:
**Position Overview**: The Product Sales & Customer Success Manager will play a critical role in driving the adoption and success of our product. This role involves close collaboration with sales, technical teams, and customers to identify challenges, resolve issues, and ensure that customers derive maximum value from our product, leading to increased sales and customer satisfaction.

Location
- Mumbai

Experience
- 2-4 years pf experience

**Key Responsibilities**:

- **Sales Support & Analysis**:

- Collaborate with the sales team to understand customer feedback and reasons behind low product adoption rates.
- Analyze sales data to identify trends and areas where the product is underutilized.
- **Customer Engagement & Success**:

- Engage directly with customers to understand their needs, challenges, and reasons for not fully utilizing the product.
- Conduct regular check-ins with customers to ensure they are satisfied with the product and are utilizing it effectively.
- **Technical Liaison**:

- Work closely with the technical team to communicate customer feedback and identify gaps in the product.
- Collaborate with the technical team to suggest improvements or new features based on customer feedback.
- **Solution Implementation**:

- Develop and implement strategies to address customer challenges, ensuring increased usage and satisfaction with the product.
- Provide training, support, and resources to customers to help them make the most of the product.
- **Reporting & Feedback**:

- Provide regular reports to management on product adoption, customer feedback, and areas for improvement.
- Suggest actionable insights and strategies to improve product sales and customer satisfaction.

**Qualifications**:

- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience in sales, customer success, or a similar role, preferably in the software or technology industry.
- Strong analytical skills and the ability to translate customer feedback into actionable insights.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively across teams.
- Experience with product management or related fields is a plus.

**Skills**:

- Customer Relationship Management
- Sales Analysis
- Customer Engagement
- Technical Liaison
- Problem-solving
- Communication and Interpersonal Skills

This role is ideal for someone passionate about technology and customer success, with the ability to bridge the gap between customers, sales, and technical teams to drive product adoption and satisfaction.

Pay: ₹25,000.00 - ₹40,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

  • Customer Success Executive

    1 week ago

    Mumbai, Maharashtra, India Elite Corporate Solutions Private Limited Full time

    **Job Title**: Customer Success Executive **Location**: Mumbai **Experience**: 2-3 years (Customer Success) **Type**: Full-Time **Job Summary** **Key Responsibilities** - Guide new customers through the onboarding process, ensuring smooth adoption of products/services. - Develop and maintain strong customer relationships, understanding their goals and...

  • Customer Success Executive

    1 week ago

    Mumbai, Maharashtra, India Uffizio Full time

    Position Overview: As a Customer Success Executive(CSE) at Uffizio, you will be responsible for ensuring that our customers get the most out of our platform. Your role will focus on driving customer satisfaction, ensuring retention, and identifying opportunities for upselling and cross-selling. You will be a strategic advisor, helping customers unlock...

  • Customer Success Executive

    4 days ago

    Mumbai, Maharashtra, India Kennect Full time

    **Company Overview: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative businesses...

  • Executive - Customer Success

    4 days ago

    Mumbai, Maharashtra, India Route SMS Solutions Full time

    Job Role- Executive - Customer Success- Location- Mumbai- Job Description: - Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services - Working with your accounts to grow their usage and product adoption (New Products - WhatsApp, Rich Communication Services - RCS etc.) - Advocate for your...

  • Customer Success Executive

    1 week ago

    Pune, Maharashtra, India Finastra USA Corporation Full time

    **Responsibilities**: We are seeking a dynamic and results-driven Customer Success Executive, as part of our Sales and Customer Success organization. The Treasury and Capital Markets Business Unit has some of the biggest and most complex financial services organizations in the world and ensuring we have mutually beneficial is critical to our long term...

  • Customer Success Executive

    5 days ago

    Mumbai, Maharashtra, India Vitrina Full time

    We are seeking a proactive Customer Success Executive to manage customer queries, analyze needs, and provide tailored solutions. You'll derive key metrics to understand customer behavior, identify at-risk clients, and guide them in using our platform effectively. This role requires collaboration with product and data teams to enhance the customer...

  • Customer Success Executive

    6 days ago

    Shivajinagar, Pune, Maharashtra, India ADORIT IT Services Pvt Ltd Pune Full time

    **Job Title: Customer Success Executive** **Location: Pune** *** **About Us**: We are a leading provider of innovative technology solutions, offering a range of products from **ADOBE, Microsoft, and TATA Tele Business Services**. Our mission is to deliver exceptional customer experiences and drive business growth through our cutting-edge solutions. **Job...

  • Customer Success Executive

    3 days ago

    Mumbai, Maharashtra, India Vitrina AI Full time

    **Job Title**: Customer Success Executive (Media & Technology) **Location**: Mumbai **Job Type**: Full-time **Job Overview**: We are seeking a proactive **Customer Success Executive** to manage customer queries, analyze needs, and provide tailored solutions. You'll derive key metrics to understand customer behavior, identify at-risk clients, and guide...

  • Customer Success Executive

    1 week ago

    Mumbai, Maharashtra, India Ginni Systems Full time

    **Key Responsibilities**: - ** Customer Onboarding**: Guide new customers through the onboarding process, ensuring they understand and can effectively use our products/services. - ** Customer Relationship Management**: Develop and maintain strong relationships with customers, understanding their goals and ensuring their needs are met. - ** Product...

  • Customer Success Executive

    6 days ago

    Mumbai, Maharashtra, India Zenatix Full time

    JD- Customer Success Executive: **Roles and Responsibilities**: - On-board clients: Onboard & train SPOCs for effective use of Zenatix solutions to meet defined goals. - Customer Service: Actively engage clients through all phases of the project, ensure their satisfaction through timely communication, ensure delivery of deliverables within communicated time...