CRM Administrator

**An Amazing Career Opportunity for a CRM Administrator**

Chennai, India.

You are a dynamic, highly skilled, and experienced engineering and technology enthusiast, and enjoy working in an exciting and fast paced growing environment. You excel at communication, collaboration and have solid accounting and compliance knowledge. Leveraging these skills is what you enjoy doing throughout the day. You are a top performer and want to engage with a team who have the same positive energy, integrity, and dedication to the work as you do.

**Who are we?**

**About HID Global, Chennai**

**As our CRM Administrator, you’ll support success by**:
The CRM Administrator will have responsibilities for the day-to-day maintenance and support of Salesforce, including resolving support incidents submitted by CRM business users, provisioning external users to HID CRM-based Communities and LMS, and data maintenance. The CRM Administrator will also support declarative configuration, testing, validation, documentation, data migration activities in support of new enhancements and changes to Salesforce and its integrations to other tools. The person in this role must be highly detail oriented and be able to effectively manage their time across multiple assigned tasks.

**Duties and Responsibilities include the following. Other duties may be assigned.**
- Manage incoming support requests, taking ownership to resolve Tier 1 and Tier 2 support incidents, and identifying Tier 3 requests that require escalation.
- Manage the user provisioning process for HID CRM-based Communities and the LMS, by processing registrations requests.
- Identify and execute changes to enforce customer and sales rep data alignment between Salesforce and ERP
- Ensure Salesforce data cleanliness through record transfers, merges, deactivations and record updates.
- Project support by authoring and executing UAT test scripts, data validation, data mapping, data migration, and troubleshooting of new functionality.
- Draft work instructions, wiki articles and other collateral pertaining to CRM operations, functionality and releases.

**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 2-4 years of total experience in CRM Administrative
- Creative thinker and strategic problem solver
- Ability to communicate technical concepts clearly and effectively, both written and orally
- Demonstrate an affinity for Salesforce and continuous improvement.
- Must possess excellent organization and time management skills.
- Exceptional attention to detail and deadlines
- Strong teamwork orientation works well with cross-functional departments and ability to build and maintain strong relationships; willingness to help larger team meet goals and responsibilities

**Education and/or Experience**:
***
- High School Diploma or equivalent
- Experience with Salesforce CRM
- Certified Salesforce Administrator (recommended)
- Experience/knowledge with Oracle EBS a plus
- Experience/proficiency with Microsoft Excel, including pivot tables, formulas, and charts.

**Language Skills**:

- Ability to effectively communicate in the English language, both verbally and in writing.

**Computer Skills**:

- Familiar with operating systems, such as Windows, etc.
- Advanced Excel skills such as formulas, pivot tables, formulas and charts
- Proficient with CRM ETL tools such as Salesforce Data Loader, Workbench or Validity DemandTools.

**Work Environment**
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employee works primarily from office, within a well-ventilated area, and is exposed to moderate noise levels.

**Work Requirements**
- Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
- Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
- Must be legally eligible to work in the country in which you are hired.

**Who you are as a Team Member**:

- Exceptional communication skills, both written and verbal.
- Willingness to ‘roll up sleeves’ and dive deep into tactical work when necessary.
- Good interpersonal skills, willingness to learn and continue to grow professionally.
- Strong team player and ability to work well with others.
- You welcome opportunities to incorporate diversity into your work, including valuing different backgrounds, experiences an

**Why apply?**
- **Empowerment**: You’ll w