Online Customer Care

2 weeks ago

Mumbai, India Games2win Full time

**Games2win World**:
Games2win is a leading global mobile games publisher. Our games have over 400 million downloads and are played by over 15 million monthly active players. We take pride in building our own Intellectual Property (IP) and using the strength of our consumer love to market our games That’s why most of our downloads are generated without advertising support or paid installations.

A few of our global hit titles are Driving Academy, Decisions, International Fashion Stylist, and many more.

**Role**:Online Customer Care / Response Executive (CRM)

**Based in**: Mumbai

**Reporting to**:Product Head of the Company

**Who do we need?**

Games2win is a large global mobile publishing Company with over 300+ million game downloads across the Android and iTunes platforms. We engage 1 million users a day, and many of them write back to us and publish game reviews and ratings on the app stores.

We need an Executive who can read these user reviews, reply to them, and inform Product Managers about the reviews.

**What do you need to do?** (Role and Responsibilities)
- Work with the Company’s Product Managers and carefully respond to consumer reviews on the app stores. (Most responses involve templates to be re-used).
- Monitor game feedback and create simple sheets that track how consumers are rating and reviewing games.
- Delight consumers with proactive responses, so that they give us better ratings and reviews
- Fun Interactions with users on social media (includes replying to comments and messages)

**Who could you be? **(Experience and Background)
- Someone with a minimum of 2 year’s experience in Online Customer Service Management. (All responses are online only)
- Proven ability and an absolute proficiency in written and spoken English.
- The ability to complete tasks diligently and meet deadlines.
- Well-versed and has experience using social media tools

**Educational Qualification**:
- Any stream - Bachelor’s degree or higher.

**Next Steps**:
If this role as Online Customer Care / Response Executive at Games2win interests you, then we have a small assignment for you:
**Assignment Link

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