Online Merchandising

2 weeks ago

Mumbai Maharashtra, India HR POWER PAK Full time

Job Summary:
Key Responsibilities:

- **Online Merchandising**:

- Manage and optimize the online product catalog, ensuring accurate and appealing product listings.
- Monitor product performance and make data-driven decisions to enhance product visibility and sales.
- Collaborate with the marketing team to develop and execute online merchandising strategies and promotions.
- Analyze sales data and customer feedback to identify trends and opportunities for product assortment improvements.
- Ensure product descriptions, images, and specifications are accurate and aligned with brand guidelines.
- **Product Listing Optimization**:

- Implement SEO best practices to improve product rankings on search engines and e-commerce platforms.
- Update and refine product listings to enhance user experience and drive conversions.
- Manage inventory levels and coordinate with the supply chain team to ensure product availability.
- **Customer Care Coordination**:

- Serve as the primary point of contact for customer inquiries, resolving issues promptly and effectively.
- Handle customer complaints, returns, and exchanges in accordance with company policies.
- Provide detailed product information and assist customers with purchasing decisions.
- Track and analyze customer service metrics to identify areas for improvement.
- Maintain comprehensive records of customer interactions and transactions.
- **Order Management**:

- Process online orders, ensuring accuracy and timely fulfillment.
- Coordinate with warehouse and logistics teams to manage shipping and delivery schedules.
- Handle order-related issues, including cancellations, refunds, and order tracking.
- **Cross-Functional Collaboration**:

- Work closely with marketing, sales, and IT teams to enhance the overall e-commerce experience.
- Collaborate with the design team to create visually appealing and effective product displays.
- Participate in the development and implementation of new e-commerce initiatives and technologies.
- **Reporting and Analysis**:

- Generate reports on product performance, sales trends, and customer feedback.
- Provide insights and recommendations to optimize online merchandising and customer service strategies.
- Monitor competitor activities and market trends to stay informed about industry developments.

Qualifications:

- **Education**: Bachelor’s degree in Marketing, Business Administration, E-commerce, or a related field.
- **Experience**: Minimum of 2-3 years of experience in e-commerce merchandising, customer service, or a related role.
- **Skills**:

- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent written and verbal communication skills.
- Proficiency in e-commerce platforms (e.g., Shopify, Magento) and content management systems.
- Knowledge of SEO best practices and digital marketing techniques.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Customer-oriented with strong problem-solving skills.

Pay: ₹20,000.00 - ₹50,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer relationship management: 3 years (preferred)
- online merchandising: 2 years (required)

**Language**:

- English (preferred)

Work Location: In person

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