Business Operations Associate

2 days ago


Calicut Kerala, India Asios Alliance Full time

**Business Operations Associate**

**Overview**: The Business Operations Associate plays a pivotal role in ensuring the smooth functioning of daily operations across departments. This role supports team development, manages customer relationships, and contributes to overall sales performance. Acting as a bridge between administrative, operational, and customer-facing functions, the Business Operations Associate is integral to enhancing company efficiency and effectiveness.

**Key Responsibilities1. Operations & Administration**
- Support and streamline daily business operations.
- Maintain accurate company documentation and records.
- Perform data entry, reporting, and metric tracking.
- Coordinate across departments to ensure alignment and timely execution of tasks.

**2. Team Building & Training**
- Assist in the recruitment, onboarding, and training of new employees.
- Help create training materials and standard operating procedures (SOPs).
- Monitor team progress and support continuous improvement initiatives.

**3. Customer Relationship Management**
- Communicate with clients to gather feedback and resolve issues.
- Maintain and regularly update the CRM system.
- Help ensure high levels of customer satisfaction and client retention.

**4. Sales Support**
- Track sales performance and report key performance indicators (KPIs) to leadership.
- Assist in executing sales strategies and marketing campaigns.
- Support the sales team with training, documentation, and client coordination.

**5. Meeting & Communication Management**
- Represent operational and client concerns in internal and external meetings.
- Prepare and distribute meeting summaries and action points.
- Ensure timely follow-up and completion of tasks discussed in meetings.

**Required Qualities**
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Proactive mindset with leadership potential
- Solid problem-solving and decision-making capabilities
- High attention to detail and accuracy
- Tech-savvy, with proficiency in CRM and productivity tools

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

Application Deadline: 15/06/2025



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