Customer Care Executive

7 days ago

Thrissur Kerala, India Linen Trail, Kollara Enterprises Private Limited Full time

Location: Ayyanthole, Thrissur

Gender : Male staff preferred

Requirement : Located within 10km to Ayyanthole, Thrissur

**Responsibilities**:

- Handle inquiries, complaints, and concerns in a calm, empathetic, and professional manner.
- Coordinate with the Logistics Team:Work closely with the logistics team to ensure timely dispatch of orders.

Monitor and track shipments, providing customers with up-to-date information on their order status.
Assist in resolving any shipping or delivery issues in coordination with the logistics team.
- Maintain detailed records of customer interactions, process customer accounts, and manage customer feedback.
- Work closely with other team members to ensure a seamless customer experience.

**Required Skills and Qualities**:
**Multilingual Skills**:Must be fluent in Hindi and English.
Knowledge of Tamil and Telugu is highly desirable.

Verbal Communication: Ability to speak clearly and empathetically with customers via phone or voice messages.
**Listening Skills**: Must actively listen to understand customer issues and respond appropriately.

Basic understanding of CRM systems would be a plus.

**Problem-Solving Abilities**:Ability to identify, assess, and resolve customer issues promptly and effectively.

**Mature and Calm Personality**:Must remain composed under pressure and demonstrate empathy and patience with customers.
Should display a positive attitude and a commitment to excellent customer service.

**Teamwork**:Ability to work well in a collaborative environment and coordinate with other departments as needed.

**Understanding of Linen Trail's Products**:Knowledge of Linen Trail's pure linen clothing line, or the ability to quickly learn the details, to accurately address customer inquiries.

**Experience**:Previous customer support or related experience preferred, but not mandatory.

**Education**:A high school diploma or equivalent; a bachelor's degree in a relevant field is a plus.

**Qualifications**:

- Strong communication skills, both written and verbal.
- Ability to multi-task and prioritize effectively.
- Excellent problem-solving and interpersonal skills.
- Previous experience in customer service, sales, or e-commerce is a plus.
- Ability to work in a fast-paced environment and handle stressful situations.
- Ability to work flexible hours, including weekends and holidays if necessary.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Commission pay

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

  • Customer Care Executive

    7 days ago

    Thrissur, Kerala, India Ashlyn Chemunnoor Instruments Pvt. Ltd. Full time

    Company: **The Redlands Ashlyn group of companies** is the leading supplier of wide range of gold jewellery equipment and purity testing machines across India. Designation: **Customer Care Executive** **Job Description**: Ø Receive and register customer concerns and complaints Ø Route the complaints to proper service team and follow up for updates Ø...

  • Customer Care Executive

    5 days ago

    Thrissur, Kerala, India Thoughtfinity Private Limited Full time

    **Responsibilities**: - **Customer Interaction**: - Provide detailed product information and resolve queries regarding product usage, benefits, and availability. - **Complaint Resolution**: - Handle escalations with patience and professionalism. - Collaborate with other departments to resolve issues efficiently and ensure customer satisfaction. -...

  • Customer Care Executive

    1 week ago

    Thrissur, Kerala, India Vanaura Organics Full time

    **Job Title: Customer Care Executive** **Company**: Vanaura Organics **Location**: Thrissur, Kerala **Salary**: ₹12,000 - ₹15,000 per month **Experience**: 1-3 years **Age Limit**: Up to 30 years **Working Hours**: 9 AM - 6 PM **Employment Type**: Full-time **Job Overview**: **Key Responsibilities**: - Provide information about products, services, and...

  • Customer Care Executive

    1 week ago

    Kozhikode, Malappuram, Thrissur, India Ajfan International Retails Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilities : Customer Care Executive (Vengara, Malappuram)Preferred candidate Profile : Exceptional English communication, Experience in customer care

  • Customer Care Executive

    1 week ago

    Kochi, Kerala, India BEACON MAVEN Full time

    **WE'RE HIRING CUSTOMER CARE EXECUTIVE FOR TYRE CARE, ANGAMALY** **JOB RESPONSIBILITIES**: - **Call the customer and service describe about the services provided by Type Care.**: - **Persuade the potential customer to purchase the service provided.**: - **Explain the services provided and price of the service and answer the questions of the...

  • Customer Care Executive

    1 week ago

    Kochi, Kerala, India Affable Jobs Full time

    **Customer Care Executive** Qualification: Any graduate Job Location: Kochi, Panampalli Nagar Looking for Customer Care Executive responsible for managing customer interactions, resolving queries, providing support to enhance customer satisfaction etc Language Skill: Good communication in English and Malayalam **Salary: 12000-18000** Working Hours:...

  • Customer Care Executive

    7 days ago

    Kochi, Kerala, India AMS Full time

    **Job Title**: Customer Care Executive (Builders and Developers industry experience is a must) **Location**: Kochi (Panampilly Nagar) **Industry**: Builders & Developers **Salary**: ₹15,000 - ₹25,000 **Experience**: 1-2 years **Job Summary** We are hiring a **Customer Care Executive** to manage post-sale customer interactions and documentation....

  • Customer Care Executive

    7 days ago

    Kochi, Kerala, India ZEAK US Full time

    **Job Title**: Customer Care Executive **Location**: Kochi Branch **Job Requirements**: - **Skills**: - Strong communication and interpersonal skills. - Ability to handle customer inquiries, complaints, and feedback professionally. - Excellent problem-solving skills with a customer-first approach. - Proficient in using computers and customer service...

  • Customer Care Team Leader

    2 weeks ago

    Thrissur, Kerala, India Bhavana Healthcare Full time ₹ 30,00,000 - ₹ 50,00,000 per year

    Job Summary:We are seeking an experienced and motivated Customer Care Team Leader to oversee our customer support operations. The ideal candidate will have a proven track record of leading customer care teams, especially telecallers, with strong problem-solving, communication, and leadership skills. Multilingual proficiency will be an added advantage.Key...

  • Customer Care Executive

    1 day ago

    Kochi, Kerala, India Affable Management Services Full time

    **Designation: Customer Care Executive** **Location: Kochi** **Job role**: - Understanding of the SIP, Insurance, Mutual Funds etc - Interact with customers and assist them with financial services **Qualification**: - Any Graduates with sound communication skills in Hindi, Malayalam and English. - Should be confident, Smart and a Person with a highly...