Customer Success Executive

1 week ago

Chinchwad Pune Maharashtra, India Varroc Connect Pvt. Ltd. Full time

Purpose of the role.

The purpose of Customer Success/ inside sales executive is to ensure customers achieve their desired outcomes while using a company's product or service. It focuses on building strong relationships, driving product adoption, and maximizing customer value to enhance retention, satisfaction, and long-term business growth.

Key Objectives
- Increase Customer Satisfaction & Retention - Ensure customers receive continuous value, reducing churn.
- Drive Product Adoption - Help customers fully utilize the product to achieve their goals.
- Enhance Customer Experience - Provide proactive guidance and support to optimize usage.
- Build Long-Term Relationships - Foster trust and loyalty through consistent engagement.
- Maximize Revenue & Growth - Encourage upselling, cross-selling, and advocacy to expand customer lifetime value.

Key Responsibilities:

- Actively listen to customer needs and identify opportunities to provide tailored solutions and support.
- Take the initiative to identify and resolve customer issues before they escalate.
- Collaborate with team members to improve service processes and share insights.
- Provide feedback and suggestions to enhance the customer experience.
- Maintain accurate records of customer interactions, sales activities, and follow-ups.
- Contribute to a positive team environment by being open to feedback and supporting colleagues.

Qualifications:

- Bachelors in any stream with 0-2 years of experience in customer support or a related field.
- Strong communication skills with an emphasis on active listening.
- A friendly, approachable attitude with a customer-first mindset.
- Proactive problem-solving skills and the ability to remain calm under pressure.
- Familiarity with customer support software like Freshdesk, FSM and tools is a plus.
- Proficiency in MS Office (Excel, Word, PPT, etc)
- Should have knowledge about FSM, Freshdesk, Ticketing System.
- Fixed shift (day shift)
- 6 day work week with rotational week-offs.

**Job Types**: Full-time, Internship
Contract length: 6 months

Pay: From ₹16,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Life insurance
- Work from home

Schedule:

- Day shift

Ability to commute/relocate:

- Chinchwad, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- .

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT support: 3 years (required)

**Language**:

- English (preferred)
- Hindi (preferred)

**Location**:

- Chinchwad, Pune, Maharashtra (preferred)

Work Location: In person

Application Deadline: 31/05/2025

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