
Customer Success Executive
3 days ago
**Customer Success Executive**
The Customer Success Executive is responsible for ensuring customers have a smooth, engaging, and supportive experience with the company. The role involves using CRM tools, running WhatsApp campaigns, resolving customer issues, and maintaining long-term relationships. The individual should have excellent communication skills, a customer-first mindset, and the ability to handle feedback with empathy and professionalism.
**Key Responsibilities**
- Manage customer interactions through CRM tools like Zoho, Gupshup, and similar platforms.
- Resolve customer queries quickly and effectively via calls, chat, and social platforms.
- Collect and analyze customer feedback to improve services and processes.
- Maintain accurate records of customer interactions, transactions, and communications.
- Ensure a high standard of customer satisfaction and loyalty.
- Collaborate with product and technical teams to escalate and resolve issues.
- Educate customers about product features and benefits to improve adoption.
- Proactively identify churn risks and take measures to retain customers.
- Support onboarding and training of new users where required.
Pay: ₹15,000.00 - ₹20,000.00 per month
Application Question(s):
- What is your current salary ?
- What is your expected salary ?
- What is your notice period ?
Work Location: In person
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