Customer Success Executive

24 hours ago

Pune, India StarApps Studio Full time
Customer Success Executive
Location : Pune (WFH)
Shifts : Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM)
About StarApps Studio
StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank among the top 100 Shopify app developers and the top 1% in RPE SaaS.
About the Role
As a Customer Success Executive , you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is a chat process role.
Key Responsibilities
Engage with Clients : Provide exceptional support over calls, chat, and email with clear, positive, and trustworthy communication.
Build Relationships : Create meaningful connections, ensuring every merchant interaction is memorable.
Master Products : Develop expertise in our products to offer confident and effective guidance.
Drive Value : Identify opportunities to enhance customer experiences and boost sales.
Solve Problems : Proactively resolve issues, building trust and satisfaction.
Advocate for Feedback : Share customer insights with internal teams to fuel continuous improvement.
What We’re Looking For
Charismatic Communicator : A confident, engaging personality with excellent verbal and written communication skills.
Customer-Focused Experience : Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.
Strategic Thinker : Ability to anticipate customer needs and create value-driven interactions.
Quick Learner : A strong desire to learn about our products and the e-commerce landscape.
Why Join Us
Competitive Pay : Reflective of your contributions and impact.
Supportive Leadership : Work with innovative leaders who encourage growth.
Career Development : Opportunities for learning and professional advancement.
Recognition : A culture that celebrates hard work and creativity.
Inspiring Environment : Be part of a team driving innovation in e-commerce.
Ready to Join Us?
Reply to this email with the following details:
Current Location
Notice Period
Current/Last Drawn CTC
Expected CTC
Ok with Night Shift or Early Morning Day Shift?
What to Expect in the Hiring Process
Written Assignment : Showcase your skills and approach to customer success.
Call with Founders : Gain insights into our vision and discuss how you can contribute.
We’re excited to connect and explore the opportunity with you

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