Customer Success Executive

3 days ago

Pune, India StarApps Studio Full time

Customer Success Executive

Location: Pune (WFH)

Shifts: Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM)


About StarApps Studio

StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank among the top 100 Shopify app developers and the top 1% in RPE SaaS.


About the Role

As a Customer Success Executive, you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is a chat process role.


Key Responsibilities

  • Engage with Clients: Provide exceptional support over calls, chat, and email with clear, positive, and trustworthy communication.
  • Build Relationships: Create meaningful connections, ensuring every merchant interaction is memorable.
  • Master Products: Develop expertise in our products to offer confident and effective guidance.
  • Drive Value: Identify opportunities to enhance customer experiences and boost sales.
  • Solve Problems: Proactively resolve issues, building trust and satisfaction.
  • Advocate for Feedback: Share customer insights with internal teams to fuel continuous improvement.


What We’re Looking For

  • Charismatic Communicator: A confident, engaging personality with excellent verbal and written communication skills.
  • Customer-Focused Experience: Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.
  • Strategic Thinker: Ability to anticipate customer needs and create value-driven interactions.
  • Quick Learner: A strong desire to learn about our products and the e-commerce landscape.


Why Join Us

  • Competitive Pay: Reflective of your contributions and impact.
  • Supportive Leadership: Work with innovative leaders who encourage growth.
  • Career Development: Opportunities for learning and professional advancement.
  • Recognition: A culture that celebrates hard work and creativity.
  • Inspiring Environment: Be part of a team driving innovation in e-commerce.


Ready to Join Us?

Reply to this email with the following details:

  • Current Location
  • Notice Period
  • Current/Last Drawn CTC
  • Expected CTC
  • Ok with Night Shift or Early Morning Day Shift?


What to Expect in the Hiring Process

  1. Written Assignment: Showcase your skills and approach to customer success.
  2. Call with Founders: Gain insights into our vision and discuss how you can contribute.

We’re excited to connect and explore the opportunity with you

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