Customer Success Executive

2 days ago

Pune, India StarApps Studio Full time
Customer Success Executive Location : Pune (WFH)
Shifts : Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM)

About StarApps Studio
StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. As a Customer Success Executive , you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is a chat process role.

Provide exceptional support over calls, chat, and email with clear, positive, and trustworthy communication.
Drive Value : Identify opportunities to enhance customer experiences and boost sales.
Solve Problems : Proactively resolve issues, building trust and satisfaction.
Customer-Focused Experience : Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.
Competitive Pay : Reflective of your contributions and impact.
Career Development : Opportunities for learning and professional advancement.
Ok with Night Shift or Early Morning Day Shift?

Written Assignment : Showcase your skills and approach to customer success.
# Call with Founders : Gain insights into our vision and discuss how you can contribute.

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