Customer Success Executive
3 days ago
Job Title: Customer Success Executive
Location: Pune
Employment Type: Full-Time
About us:
Founded over 15 years ago, we are a trusted messaging leader for businesses around the globe. We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our commitment to every customer is: "We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition."
Read more about us at:
Company Overview: Watch here
Position Overview
We are seeking a proactive and empathetic Customer Success Executive to join our team. In this role, you will be the first point of contact for our customers, ensuring they derive maximum value from our products and services. Your primary responsibility will be to build strong relationships with customers, address their inquiries, and provide solutions to enhance their overall experience.
Key Responsibilities
- Customer Engagement: Maintain regular communication with customers to ensure they are effectively utilizing our products and services.
- Issue Resolution: Respond to customer inquiries via phone, email, or chat, providing accurate information and resolving issues promptly.
- Documentation: Keep detailed records of customer interactions, including inquiries, complaints, and actions taken, in our CRM system.
- Follow-Up: Ensure timely follow-up on customer requests and confirm that issues have been resolved to their satisfaction.
- Escalation: Identify and escalate unresolved issues or special requests to the appropriate departments for further investigation.
- Product Knowledge: Understand and interpret error codes, providing customers with clear explanations and solutions.
- Feedback Loop: Gather customer feedback and share insights with the team to drive continuous improvement
Required Skills And Qualifications
- Communication Skills: Excellent verbal and written communication abilities to interact effectively with customers.
- Problem-Solving: Strong analytical skills to identify issues and determine appropriate solutions.
- Interpersonal Skills: Ability to build rapport with customers and work collaboratively within a team.
- Stress Management: Capable of handling high-pressure situations with professionalism and poise.
- Technical Aptitude: Basic understanding of our products and the ability to learn technical concepts quickly.
- Organizational Skills: Efficient in managing time and documenting customer interactions accurately.
Preferred Qualifications
- Experience: Previous experience in customer service or a related field is advantageous.
- Education: Bachelor's degree or equivalent in a relevant field.
- CRM Proficiency: Familiarity with customer relationship management (CRM) systems
Powered by JazzHR
zz2RbNYZBn
-
Customer Success Executive
2 weeks ago
Pune, Maharashtra, India Healthy O Me Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCompany DescriptionHealthy-O-Me is a cloud kitchen based near Magarpatta City, Pune, delivering organic, farm-fresh, and nutrient-rich meals to your doorstep. We specialize in a variety of wholesome, exotic offerings including salads, high-protein low-carb options, smoothies, sandwiches, wraps, pasta, soups, and post-workout meals. Rooted in clean,...
-
Customer Success Executive
1 day ago
Pune, Maharashtra, India StarApps Studio Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCustomer Success ExecutiveLocation: Pune (WFH)Shifts: Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM)About StarApps StudioStarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank...
-
Customer Success Executive
21 hours ago
Pune, Maharashtra, India Naturaliv Foods Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Summary:We are seeking a Customer Success Executive who is passionate about delighting customers instead of selling to them. This role is about building trust, guiding customers, and ensuring they enjoy a smooth, joyful, and memorable journey with THW.Unlike traditional sales roles, you will not be expected to cold-call or push-sell. Instead, you...
-
Customer Success Executive
22 hours ago
Pune, Maharashtra, India THW ~ The Healthy World Full time ₹ 2,40,000 - ₹ 4,20,000 per yearTHW - The Healthy World | Healthier Choices for Everyone At THW - The Healthy World, we believe that healthy, pure, and sustainable food should be accessible to all. Our farm-to-fork approach ensures that you get fresh organic fruits, vegetables, dairy, bakery products, country eggs, fresh juices, and wholesome groceries—delivered reasonably and with great...
-
Customer Success Executive
2 weeks ago
Pune, Maharashtra, India ESP Global Services Full time ₹ 15,00,000 - ₹ 28,00,000 per yearAbout The JobAs a Customer Success Executive, you will be a critical member of the customer success team, focusing on ensuring customer satisfaction, retention, and the successful delivery of services. You will work closely with the Customer Success Manager (CSM) to support daily operations, resolve customer issues quickly, and drive improvements in service...
-
Customer Success Manager
3 days ago
Pune, Maharashtra, India Princeton IT America Full time ₹ 80,000 - ₹ 10,00,000 per yearob Title: Customer Success ManagerLocation: Pune, MaharashtraExperience Required: 5+ YearsAbout the RoleWe are looking for an experienced and proactive Customer Success Manager to join our Pune team. This role is responsible for building long-term customer relationships, ensuring successful adoption of our solutions, and driving measurable business outcomes...
-
Customer Success Manager
2 weeks ago
Pune, Maharashtra, India Aparajita Consultancy Services Full timeAbout the Role:We are seeking a highly motivated and strategic Customer Success Manager with 5-6 years of experience, and a strong business background, preferably with an MBA.The ideal candidate will be a customer champion, responsible for building and nurturing strong, long-term relationships with our key clients in Pune.You will be the primary point of...
-
Customer Success Operations Manager
3 days ago
Pune, Maharashtra, India Icertis Full time ₹ 9,00,000 - ₹ 12,00,000 per yearIcertis Customer Experience and Success Management is seeking an energetic, detail-oriented individual to support the operations of our global Customer Success organization. In this individual contributor role, you will help administer and optimize Gainsight and other customer success tools, generate and maintain reporting and dashboards, and support the...
-
Customer Success Associate
3 weeks ago
Pune, Maharashtra, India Acoustic Full timeAs a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer's playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...
-
Customer Success Associate
3 weeks ago
Pune, Maharashtra, India Acoustic Full timeJob DescriptionAs a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer&aposs playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Directorand...
