Customer Success Executive

1 day ago

Pune, Maharashtra, India THW ~ The Healthy World Full time ₹ 40,00,000 - ₹ 80,00,000 per year

About Us:
At THW – The Healthy World, we are on a mission to make authentic organic food and preservative-free products accessible, trustworthy, and affordable. We are not just another food company — we are a movement towards healthier lifestyles, farmer empowerment, and sustainability. Being part of THW means more than just a 9 to 5 job — it is a journey of deep satisfaction where your work helps enrich customers' lives with pure healthy food, empower farmers (the backbone of our country), and support sustainable practices like organic farming and reducing wastage to protect Mother Nature.

Location
: Vimanagar, Pune

Department
: Sales & Marketing

Employment Type
: Full- Time

We are seeking a Customer Success Executive who is passionate about delighting customers instead of "selling to" them. This role is about building trust, guiding customers, and ensuring they enjoy a smooth, joyful, and memorable journey with THW.

Unlike traditional sales roles, you will not be expected to cold-call or push-sell. Instead, you will:

Act as a bridge between THW and our customers, ensuring their queries, feedback, and concerns are resolved with empathy.

Guide new customers in understanding our products, values, and unique benefits.

Ensure repeat orders and loyalty by delivering consistent 10x customer experience.

Work closely with marketing, operations, and product teams to share customer insights and help design campaigns that attract, educate, and retain customers.

Key Responsibilities
:

Manage customer queries and support requests through multiple channels (calls, WhatsApp, email, chat)

Onboard new customers with a warm, personalized experience, ensuring they feel confident in their choice.

Monitor customer satisfaction and proactively address issues to avoid churn.

Build long-term customer relationships by listening, understanding, and guiding them. Collaborate with marketing to create engaging communication that educates rather than sells.

Track key customer success metrics (satisfaction score, repeat orders, referrals, churn rate.

Identify upsell opportunities organically — only when they genuinely add value for the customer.

Requirements
:

2–4 years of experience in Customer Success / Relationship Management (preferably in D2C, FMCG, or e-commerce).

Strong communication skills in English, Hindi, and/or Marathi.

Empathy-driven mindset with genuine care for customer well-being.

Experience in customer-centric platforms like Amazon, Myntra, Flipkart, BigBasket, or similar will be highly valued.

Comfort with Zoho One tools (CRM, Desk, Projects, etc.) is highly preferred.

Ability to multitask, remain calm under pressure, and resolve problems with patience.

Candidates residing in or near Viman Nagar, Pune preferred for better coordination.

What We Offer:
A chance to be part of a purpose-driven brand making a real impact.

ESOPs for deserving candidates, offering long-term wealth creation along with competitive salary

Growth-oriented culture where ownership and ideas are valued.

Regular training and exposure to customer success best practices from leading D2C brands.

Salary + performance-linked incentives (linked to customer satisfaction, not sales pressure).

The joy and fulfillment of being part of a mission that truly matters — healthier lives, empowered farmers, and a greener planet.

To apply, send your resume to , or visit our site

  • Customer Success Executive

    2 weeks ago

    Pune, Maharashtra, India Healthy O Me Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionHealthy-O-Me is a cloud kitchen based near Magarpatta City, Pune, delivering organic, farm-fresh, and nutrient-rich meals to your doorstep. We specialize in a variety of wholesome, exotic offerings including salads, high-protein low-carb options, smoothies, sandwiches, wraps, pasta, soups, and post-workout meals. Rooted in clean,...

  • Customer Success Executive

    3 days ago

    Pune, Maharashtra, India SMS-Magic Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Success ExecutiveLocation: PuneEmployment Type: Full-TimeAbout us:Founded over 15 years ago, we are a trusted messaging leader for businesses around the globe. We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail,...

  • Customer Success Executive

    2 weeks ago

    Pune, Maharashtra, India ESP Global Services Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    About The JobAs a Customer Success Executive, you will be a critical member of the customer success team, focusing on ensuring customer satisfaction, retention, and the successful delivery of services. You will work closely with the Customer Success Manager (CSM) to support daily operations, resolve customer issues quickly, and drive improvements in service...

  • Customer Success Associate

    2 weeks ago

    Pune, Maharashtra, India Hire Lab Career Solutions Full time ₹ 25,000 - ₹ 4,80,000 per year

    Position - Customer Success AssociateSkillset - Excellent communication in both English and Hindi, No MTI or RTI, grammatical or pronunciation errorsQualification - Graduate in any fieldExperience - Open to both freshers and experience candidates(Preferred: Domestic Insurance experience and sales acumen)Shift - Rotational Shift (Day shift for females until 8...

  • Customer Success Intern

    1 day ago

    Pune, Maharashtra, India MCP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About Us: We are hiring for a client a leading visitor management system provide Position: Intern Customer Success Manager Location: Pune, India Job Type: Internship About the Role: As an Intern Customer Success Manager, you will play a pivotal role in supporting our client, a leading visitor management system provider, and gain hands-on experience in...

  • Customer Success Manager

    3 days ago

    Pune, Maharashtra, India Princeton IT America Full time ₹ 80,000 - ₹ 10,00,000 per year

    ob Title: Customer Success ManagerLocation: Pune, MaharashtraExperience Required: 5+ YearsAbout the RoleWe are looking for an experienced and proactive Customer Success Manager to join our Pune team. This role is responsible for building long-term customer relationships, ensuring successful adoption of our solutions, and driving measurable business outcomes...

  • Customer Success Manager

    1 week ago

    Pune, Maharashtra, India Aims Digital LLC - Learning solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Aims DigitalAims Digital designs digital learning experiences that immerse, educate, and transform. With over two decades serving 100+ companies (including several Fortune 500), Aims delivers custom eLearning, rapid course authoring, immersive content, legacy content modernization, mobile learning, gamification, and visual presentations. Their USP lies...

  • Customer Success

    5 days ago

    Pune, Maharashtra, India Zipy Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Customer Success & Business Analysis InternWe're looking for aCustomer Success & Business Analysis Internto join our fast-paced startup team in Pune. This role is a perfect mix ofcustomer interaction,data analysis, andprocess improvement,  ideal for someone who loves understanding both people and numbers.ResponsibilitiesEngage with customers to understand...

  • Customer Success Manager

    1 week ago

    Pune, Maharashtra, India Gsource Technologies LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The idealKey Account Manager / Customer Success Manageris a passionate, self-motivated, and detail-oriented team player who is committed to the success of our North American customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new...

  • Customer Success Operations Manager

    3 days ago

    Pune, Maharashtra, India Icertis Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Icertis Customer Experience and Success Management is seeking an energetic, detail-oriented individual to support the operations of our global Customer Success organization. In this individual contributor role, you will help administer and optimize Gainsight and other customer success tools, generate and maintain reporting and dashboards, and support the...