Call Centre Representative

3 days ago


Jahangirpuri Delhi Delhi, India HONHAR SKILL EDUCATION PRIVATE LIMITED Full time

Responsibilities

Handle a large volume of inbound and outbound calls in a timely manner

Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary

Identify customer needs, research issues, resolve complaints, and provide solutions

Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team

Recommend improvements for systems and processes to boost organizational efficiency

Required skills and qualifications

High school degree or equivalent

Experience working in a call center or customer-support role

Strong active-listening and verbal-communication skills

Proficiency in problem-solving

Ability to multitask and manage time effectively

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹8,571.59 - ₹18,305.04 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Language**:

- Hindi (preferred)

**Speak with the employer**
+91 8700426029


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