Contact Centre Representative

4 days ago

New Delhi, India Allegis Global Solutions Full time

Dear Candidates,We are hiring for Contact Centre Representative (International Voice Process) || HSBC-BangaloreJob Title: Contact Centre RepresentativeDepartment: Contact Centre – Wealth and Premier BankingLocation: Hyderabad, Hitec-city.Shift: Flexible to work in UK/US Rotational ShiftsExperience: 1 to 7 YearsInterview Mode: Face-to-Face (Round 2)Job SummaryJoin one of the world’s leading global investment banks as a Contact Centre Representative, where you'll be the first point of contact for our valued customers. This is more than a customer service role—it's an opportunity to deliver meaningful, solution-oriented support in a fast-paced and dynamic environment. If you're passionate about delighting customers, resolving queries efficiently, and working within a collaborative team, we’d love to meet you.Key Responsibilities- Handle inbound and outbound calls professionally, empathetically, and efficiently. - Resolve customer queries at the first point of contact wherever possible (First Call Resolution). - Recommend relevant products and services tailored to customer needs. - Stay informed on the latest products, services, policies, and system updates. - Escalate issues effectively while taking full ownership of the customer journey. - Uphold company values and contribute to a diverse, inclusive, and team-oriented culture.Preferred Skills- A calm, patient, and empathetic demeanor under pressure. - Ability to work collaboratively within a team environment. - Strong understanding of contact centre KPIs like CSAT, FCR, and call quality. - A mindset focused on continuous learning and improvement.Why Join Us?- Be part of a global financial powerhouse that serves over 40 million customers in 63 countries. - Work in a supportive and inclusive culture that champions career growth and internal mobility. - Gain exposure to wealth and premier banking services, with opportunities to develop domain expertise. - Enjoy a flexible working model and world-class employee benefits. - Contribute to a workplace that celebrates diversity and empowers every voice.✅Required Skills & Qualifications- Excellent communication skills (both verbal and written). - Empathy and patience while dealing with customers. - Good understanding of CSAT (Customer Satisfaction Survey) and FCR (First Call Resolution). - Strong interpersonal skills and the ability to work effectively in a team. - Ability to multitask and prioritize in a fast-paced environment. - Previous experience in a contact Centre or customer service role is mandatory. - Candidates must hold a Bachelor’s degree. Applicants with incomplete education, active backlogs, or without 10th and 12th qualifications will not be considered. - Must be flexible to work in UK/US shifts. - Maximum CTC: Up to ₹6 LPA. - Experience required: 1.5 to 7 years.Interview Mode: Face-to-Face (Round 2)Ready to take the next step in your career? Apply now and be the voice of a brand that millions trust worldwide.Email ID: dchandrashek@allegisglobalsolutions.com

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