Contact Centre Representative

2 days ago

New Delhi, India Allegis Global Solutions Full time

Dear Candidates,We are hiring forContact Centre Representative(International Voice Process)||HSBC- BangaloreJob Title: Contact Centre Representative Department:Contact Centre – Wealth and Premier Banking Location:Hyderabad, Hitec-city. Shift:Flexible to work in UK/US Rotational Shifts Experience:1 to 7 Years Interview Mode:Face-to-Face (Round 2)Job Summary Join one of the world’s leading global investment banks as aContact Centre Representative , where you'll be the first point of contact for our valued customers. This is more than a customer service role—it's an opportunity to delivermeaningful, solution-oriented supportin a fast-paced and dynamic environment. If you're passionate aboutdelighting customers , resolving queries efficiently, and working within a collaborative team, we’d love to meet you.Key Responsibilities Handleinbound and outbound callsprofessionally, empathetically, and efficiently. Resolve customer queriesat the first point of contact wherever possible (First Call Resolution). Recommend relevantproducts and servicestailored to customer needs. Stay informed on the latestproducts, services, policies, and system updates . Escalate issues effectively while taking fullownership of the customer journey . Uphold company values and contribute to adiverse, inclusive, and team-oriented culture .Preferred Skills A calm, patient, andempathetic demeanorunder pressure. Ability to workcollaboratively within a team environment . Strong understanding ofcontact centre KPIslike CSAT, FCR, and call quality. A mindset focused oncontinuous learning and improvement .Why Join Us? Be part of aglobal financial powerhousethat serves over 40 million customers in 63 countries. Work in asupportive and inclusive culturethat champions career growth and internal mobility. Gain exposure towealth and premier banking services , with opportunities to develop domain expertise. Enjoy aflexible working modeland world-class employee benefits. Contribute to a workplace thatcelebrates diversity and empowers every voice .✅Required Skills & Qualifications Excellent communication skills (both verbal and written). Empathy and patience while dealing with customers. Good understanding ofCSAT(Customer Satisfaction Survey) andFCR(First Call Resolution). Strong interpersonal skills and the ability to work effectively in a team. Ability to multitask and prioritize in a fast-paced environment. Previous experience in a contact Centre or customer service role is mandatory. Candidates must hold aBachelor’s degree . Applicants with incomplete education, active backlogs, or without 10th and 12th qualifications willnotbe considered. Must beflexible to work in UK/US shifts . Maximum CTC:Up to ₹6 LPA. Experience required:1.5 to 7 years.Interview Mode:Face-to-Face (Round 2)Ready to take the next step in your career? Apply now and be the voice of a brand that millions trust worldwide. Email ID: dchandrashek@allegisglobalsolutions.com

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