Customer Service Representative

2 weeks ago

Kolkata, India Ethical Den Full time

**Responsibilities**:

- Initiate outbound calls to potential clients in the **UK, Australia, and the US **, building **rapport, understanding client needs, and promoting our services with integrity, as a representer for Ethical Den's Digital Marketing and Software Development services.**:

- Engage in meaningful conversations to understand client requirements and effectively communicate how our services can address their needs.
- Foster strong client relationships through regular follow-ups, demonstrating a commitment to understanding and meeting their expectations.
- Collaborate closely with our **sales and marketing teams** to align strategies and contribute to our business growth.
- Maintain accurate records of client interactions, opportunities, and insights in our CRM system.

**Requirements**:

- Minimum of **6 months
- 1 year ** of proven experience in tele calling sales & marketing exposure, showcasing your ability to excel in a client-focused role.
- **Excellent verbal communication skills, coupled with an articulate and professional phone manner.**:

- Familiarity with **Digital Marketing and Software Development concepts will be advantageous.**:

- Adaptability to tailor conversations based on client preferences and evolving business needs.
- **Strong organizational skills to manage a steady flow of calls and interactions**.
- **Proficiency in using CRM software **and other relevant tools.
- Positive attitude, self-motivation, and a desire to exceed targets while maintaining ethical practices.

**Work Schedule**:

- **5 days a week (Monday to Friday)**

**Compensation and Benefits**:

- Exclusive incentives based on your performance, reflecting our appreciation for your dedication.
- **No rigid sales targets, promoting a stress-free and supportive work environment.**:

- Opportunities for skill development and career growth within the company.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Monday to Friday
- UK shift
- US shift

Supplemental pay types:

- Commission pay

**Experience**:

- International voice process: 1 year (required)
- Customer Service Representative: 1 year (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)
- Day Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 9547578920

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