Customer Care Trainee

Monotype Global
Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more.

Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Monotype Solutions India
Monotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work® three years in a row. The focus of this fast-growing center spans Product Development, Product Management, Experience Design, User Research, Market Intelligence, Research in areas of Artificial Intelligence and Machine learning, Innovation, Customer Success, Enterprise Business Solutions, and Sales.
Headquartered in the Boston area of the United States and with offices across 4 continents, Monotype is the world’s leading company in fonts. It’s a trusted partner to the world’s top brands and was named “One of the Most Innovative Companies in Design” by Fast Company.
Monotype brings brands to life through the type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman, and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world.
You will be responding and assisting in all aspects of customer needs, such as finding, purchasing, downloading, installing, and implementing products, plus order correction or modification.

What you’ll be doing:

- Resolve purchase and billing issues. Purchases may be made by credit card, PayPal, or invoice.
- Work with corporate customers, stakeholders in establishing invoice accounts, processing purchase orders, and invoicing.
- Engage during client onboarding, from SSO setup to enterprise integration.
- Collaborate with engineering and IT teams to implement API workflows.
- Communicate with the development team, finance team regarding common customer questions. Work with other departments to maintain product integrity. Escalate support and feature enhancement requests as needed.
- Conduct UAT, document and contribute to product briefs, internal tools.

What we’re looking for:

- Basic knowledge of Windows and Mac.
- Knowledge of cloud infrastructure: Cloudflare, AWS console, IAM- Identity and Access management.
- Mongo DB and MySQL.
- HTML5 and CSS
- Good written and verbal communication skills (English)
- Ability to manage multiple tasks and priorities (both supervised, and non-supervised) and work within time targets.
- Self-motivated ability to work on a team or individually, organizing one’s workload to achieve prompt, courteous, and accurate responses to requests for help or information from customers and prospective customers.
- Good Typing skills English.
- Willing to work in Australia, UK and India shift on rotational basis and on weekend/holidays.
- Willing to work in Australia, UK and India shift on permanent basis and on weekend/holidays.

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.