Trainer (Customer Care)

3 days ago

Noida, India Smartmovess consultant zone Full time

**Job Profile**: Trainer (Customer care)
**Location**: Noida Sector 59
**Salary**: Up-to 25k
**Experience**: Minimum 2 year
**Working Days**: 6 Days

**Job Type**: Full Time

**Job Summary **:A Customer Service Trainer in the BPO (Business Process Outsourcing) industry plays a crucial role in ensuring that customer service representatives are well-equipped with the necessary skills and knowledge to deliver exceptional service. Here are the key responsibilities, skills, and qualifications associated with the role of a Customer Service Trainer in the BPO industry.
**Job Role & Responsibility**
- Design and develop training programs for new hires and ongoing training for existing customer service representatives.
- Conduct orientation sessions for new hires to introduce them to company policies, procedures, and customer service expectations.
- Implement training modules to enhance communication, problem-solving, and conflict resolution skills.
- Ensure that customer service representatives have a comprehensive understanding of the products or services offered by the company.
- Ensure that representatives are proficient in using technology for customer interactions.

**Requirements**:

- Substantial experience in customer service roles is essential. This firsthand experience allows trainers to understand the challenges faced by customer care representatives.
- Excellent verbal and written communication skills are crucial for delivering effective training sessions and creating clear training materials.
- Strong interpersonal skills are important for building relationships with trainees and creating a positive and collaborative learning environment.
- Familiarity with customer service software, CRM systems, and other tools used in customer care.
- Capability to design and develop training programs, including creating training materials and resources.
- Skill in providing constructive feedback to trainees and assessing the effectiveness of training programs.
- Leadership qualities to inspire and motivate trainees to excel in their roles.

**Skills**
- Excellent verbal and written communication skills are crucial for effective training delivery and interaction with trainees.
- Strong interpersonal skills to build rapport with trainees and create a positive learning environment.
- Ability to address challenges and find solutions to training-related issues.
- Understanding and empathy towards the challenges faced by customer service representatives.

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹25,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**

+91 8376094289

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