Trainer Customer Support

1 week ago

Noida, India Brevistay Hospitality Pvt Ltd Full time

Customer Service Trainer responsibilities include:
Developing digital and print educational material (e.g. videos and manuals)

Organizing classroom-style seminars

**Conducting role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)**

**Job brief**

We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.

**You will make sure our customer service representatives develop their skills and successfully address clients’ needs.**

**Responsibilities**

Develop digital and print educational material (e.g. videos and manuals)

Organize classroom-style seminars about product features and sales techniques

Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)

Identify individual and team skills gaps

Schedule regular training sessions (e.g-monthly or quarterly)

Schedule regular feedback sessions (e.g
- Daily,monthly or quarterly)

Ensure new hires take on basic sales training courses, including communication and troubleshooting skills

Coordinate with manager and encourage on-the-job coaching (e.g. how to handle difficult client cases)

Conduct mentorship programs for new customer service representatives

Maintain updated records of training curriculam and material

Eligibility:
Bachelor’s Degree in Education or related field
Proven 2-3 years of experience as a Customer Service Trainer, preferably from same industry Eg
- Goibibo, OYO, MMT.

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Training & development: 2 years (required)
- Customer support: 3 years (required)
- Health insurance

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