Trainer Customer Support
6 days ago
Customer Service Trainer responsibilities include:
Developing digital and print educational material (e.g. videos and manuals)
Organizing classroom-style seminars
**Conducting role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)**
**Job brief**
We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.
Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.
**You will make sure our customer service representatives develop their skills and successfully address clients’ needs.**
**Responsibilities**
Develop digital and print educational material (e.g. videos and manuals)
Organize classroom-style seminars about product features and sales techniques
Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
Identify individual and team skills gaps
Schedule regular training sessions (e.g-monthly or quarterly)
Schedule regular feedback sessions (e.g
- Daily,monthly or quarterly)
Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
Coordinate with manager and encourage on-the-job coaching (e.g. how to handle difficult client cases)
Conduct mentorship programs for new customer service representatives
Maintain updated records of training curriculam and material
Eligibility:
Bachelor’s Degree in Education or related field
Proven 2-3 years of experience as a Customer Service Trainer, preferably from same industry Eg
- Goibibo, OYO, MMT.
**Salary**: ₹25,000.00 - ₹40,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Training & development: 2 years (required)
- Customer support: 3 years (required)
- Health insurance
-
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