Customer Success Executive

5 days ago

Mumbai, India Open Secret Full time

About Open Secret:
Open Secret is a brand with a vision to make every Indian family snack better. Powered by a strong operating team of strategists and marketers from Harvard Business School, IIM, and IIT with 40+ years of collective FMCG experience and backed by the strongest set of mentors - Matrix, Vijay Shekhar Sharma, Kunal Bahl, Rohit Bansal, and Vivek Gambhir.

About the CEO and Co-Founder:
Ahana Gautam is an experienced operator with a passion to build and grow the biggest consumer brands in India. She has a B.Tech from IIT Bombay and an MBA from Harvard Business School. She started her career at P&G where she worked across multiple functions - supply chain, finance and marketing. Ahana grew her passion for food brands at General Mills in the US where she launched natural and organic products.

**Responsibilities**:

- Engaging with customers to identify and assess pain points
- Escalating issues to the relevant team (sales, product, ops) and collaborating with them to plug the gaps
- Must be able to anticipate and understand the needs of the customer and act accordingly
- Maintaining a dashboard of all customer communications
- Strategizing and executing promotional initiatives that delight customers

**Skills**:

- Passionate about Customer Support and having 1+ years of experience specifically in the Customer
Service domain
- Ability to work in a dynamic, fast-paced and ambitious organization and agility while balancing multiple
concurrent projects
- You have strong planning and organizational skills as well as attention to detail
- Excellent communication and listening skills
- Intermediate MS-Office Proficiency

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Speak with the employer**

+91-XXXXXXXXXX

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