Customer Support Executive

3 days ago

Mohali Punjab, India InfluxService Full time

**Customer Support Executive(US Shift)**

**Experience:

- Fresher+ Years**

**Job Location:

- Mohali, Chandigarh**

**Key Responsibilities**:
**Must have good communication skills in English**
- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs and concerns.
- Providing accurate and timely information to customers about products and services,
- pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working
- to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Maintaining a high level of knowledge about the company's products and services, as well as
- industry trends and best practices.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹21,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Location**:

- Mohali, Punjab (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

**Speak with the employer**

+91 9878166270

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