Customer Relations Executive

7 days ago

Chennai Tamil Nadu, India Weva Photography Full time

**Responsibilities**:

- Build and maintain strong relationships with clients from initial inquiry through to post-service follow-up.
- Effectively communicate Weva’s photography and videography services to clients, matching their needs with our offerings.
- Handle inquiries, provide accurate information about services, and resolve customer concerns efficiently.
- Proactively identify opportunities to upsell and cross-sell services based on client requirements.
- Collaborate with the sales and creative teams to ensure seamless execution of client projects.
- Ensure high levels of client satisfaction and consistently meet or exceed sales targets.
- Maintain detailed records of client interactions, transactions, and feedback to assist with client retention and service improvements.
- Lead customer feedback initiatives to continually refine customer service strategies.

**Requirements**:

- Proven sales experience, preferably in the photography or wedding industry.
- Exceptional communication and interpersonal skills.
- Strong organisational skills and the ability to manage multiple client relationships simultaneously.
- Ability to work in a fast-paced environment and handle customer queries with professionalism.
- Proficiency in CRM tools and customer service software is an added advantage.

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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