Customer Relations Executive

2 days ago

T Nagar Chennai Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

**Job Summary**:
MrMed is looking for Customer Relations Executive to assist its customers with post‐order support over telephone/ chat channels. As a Customer Relations Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

**About MrMed**:
MrMed is India’s largest online pharmacy, specializing in providing super
- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.

**Key Responsibilities**:

- Single point of contact for order tracking and all post-sales support to customers on chat and call platforms
- Incoming and outgoing calls/ chats to keep customers updated regarding their order status
- Resolving pre-dispatch issues of the customers - dispatch/ delivery delays, product non-availability issues, by coordinating with the Purchase or Logistics departments
- Resolving post-dispatch issues of customers - delivery status, order tracking, cancellations, returns and refunds by coordinating with the respective department
- Coordination with all the other departments to ensure customer query resolution at the earliest
- Resolving issues of the customers within the specified TAT
- Escalating issues to team leads and persistent issues directly to senior management

**Required Skills/Qualification**:

- 0 to 1 years of experience in voice/ semi voice process in a non-tech role (prior part-time or full-time experience is a plus)
- Excellent verbal and written communication skills in English
- Fluency in speaking Hindi is a must.
- Proficiency in computer and CRM/ticketing software
- Ability to multitask and manage time effectively
- Extremely organized with strong time-management skills
- Ability to persuade effectively and demonstrate empathy towards customers,

ensuring a thorough understanding of their needs and effective resolution of their

concerns
- Temperament for handling customers with care and in a clear and convincing manner

**Job Types**: Full-time

**Education**:Bachelor's (required)

**Language**: English (required), Hindi (required)

**Job Types**: Full-time, Permanent

**Benefits**: Provident Fund

**Schedule**:

- Day shift
- Morning shift
- Rotational shift

**Work Location**: In person

**Work Location**: No.5(3), Ground Floor, Raja St, Pondy Bazaar, T. Nagar, Chennai, Tamil Nadu 600017

**Walk-in timings**: Monday - Friday from 11:00 am - 5:00 pm

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

  • Customer Relations Executive

    5 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for Customer Relations Executive to assist its customers with post‐order support over telephone/ chat channels. As a Customer Relations Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s...

  • Junior Executive

    2 weeks ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for "Junior Executive - Customer Relations" to assist its customers for order support over telephone/ chat channels. As a Junior Executive - Customer Relations, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed...

  • Jr. Executive

    1 week ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **About MrMed**: MrMed is India’s largest online pharmacy, specializing in providing super - speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various...

  • Jr. Executive

    3 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **About MrMed**: MrMed is India’s largest online pharmacy, specializing in providing super - speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various...

  • Client Relations Executive

    1 week ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for Client Relations Executive to assist its customers with post‐order support over telephone/ chat channels. As a Client Relations Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s...

  • Customer Relations Executive

    3 days ago

    Chennai, Tamil Nadu, India FEDHA BY CHALLANI Full time

    **Job Title**: Customer Relations Executive **Location**: Chennai (T.Nagar) **Company**: Challani **Industry**: Jewellery / Retail **Employment Type**: Full-time **Job Summary**: **Key Responsibilities**: Greet and assist walk-in customers, ensuring a warm and personalized experience. Resolve customer complaints and issues, ensuring satisfaction and...

  • Customer Relation Executive

    2 weeks ago

    Anna Nagar, Chennai, Tamil Nadu, India Advanced Grohair & Gloskin clinic Full time

    Build and maintain relationships with internal and external customers. - Monitoring of invoices and bills, keeping track of approved discounts, and billing as per tie-up. - Responsible for making duty roster and leave management of all front office & OPD service coordinators and executives. - Regular updates to be provided to the team members. - Working on...

  • Customer Relation Executive(Telecaller)

    3 days ago

    Chennai, Tamil Nadu, India COOKSCAPE HOME INTERIORS Full time

    We at Cookscape Home Interiors looking forCustomer Relation Executive who are willing to Learn and Earn. **Requirement**: - Fresher or Experience - Have Good communication skills. - Follow up of clients **Job Type**: Full-time **Salary**: ₹15,000.00 - ₹25,000.00 per month **Schedule**: - Day shift **Supplemental pay type**: - Performance...

  • Customer Care Executive

    1 week ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for Customer Care Executive to assist its customers for order support over telephone/ chat channels. As a Customer Sales & Support Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s largest...

  • Customer Care Executive

    2 weeks ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for Customer Care Executive to assist its customers for order support over telephone/ chat channels. As a Customer Sales & Support Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s largest...