Client Relations Executive

7 days ago

T Nagar Chennai Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

**Job Summary**:
MrMed is looking for Client Relations Executive to assist its customers with post‐order support over telephone/ chat channels. As a Client Relations Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

**About MrMed**:
MrMed is India’s largest online pharmacy, specializing in providing super
- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.

**Key Responsibilities**:

- Single point of contact for order tracking and all post-sales support to customers on chat and call platforms
- Incoming and outgoing calls/ chats to keep customers updated regarding their order status
- Resolving pre-dispatch issues of the customers - dispatch/ delivery delays, product non-availability issues, by coordinating with the Purchase or Logistics departments
- Resolving post-dispatch issues of customers - delivery status, order tracking, cancellations, returns and refunds by coordinating with the respective department
- Coordination with all the other departments to ensure customer query resolution at the earliest
- Resolving issues of the customers within the specified TAT
- Escalating issues to team leads and persistent issues directly to senior management

**Required Skills/Qualification**:

- 0 to 1 years of experience in voice/ semi voice process in a non-tech role (prior part-time or full-time experience is a plus)
- Excellent verbal and written communication skills in English
- Fluency in speaking Hindi is a must.
- Proficiency in computer and CRM/ticketing software
- Ability to multitask and manage time effectively
- Extremely organized with strong time-management skills
- Ability to persuade effectively and demonstrate empathy towards customers,

ensuring a thorough understanding of their needs and effective resolution of their

concerns
- Temperament for handling customers with care and in a clear and convincing manner

**Job Types**: Full-time

**Education**:Bachelor's (required)

**Language**: English (required), Hindi (required)

**Work Location**: No.5(3), Ground Floor, Raja St, Pondy Bazaar, T. Nagar, Chennai, Tamil Nadu 600017

**Walk-in timings**: Monday - Friday from 11:00 am - 5:00 pm

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Work Location: In person

  • Client Relations

    2 days ago

    Chennai, Tamil Nadu, India STC Networks Full time

    **Company Description** STC Networks is a Digital Marketing Agency based in Chennai, India, that specializes in helping clients nationwide with their digital marketing efforts. The company is focused on providing quantifiable, interactive, and intelligent digital marketing solutions to help businesses grow and succeed. **Role Description**: - **NOTE**_:...

  • Admin & Client Relations Executive

    3 days ago

    Ashok Nagar, Chennai, Tamil Nadu, India Aravind Infotech Full time

    **Admin & Client Relations Executive** As the **Admin & Client Relations Executive** at Engage Digital Partners, you will be responsible for ensuring smooth office operations, managing vendor relationships, and assisting with client interactions. This role requires strong organizational skills, administrative expertise, and excellent communication abilities...

  • Client Relationship Executive

    1 week ago

    T Nagar, Chennai, Tamil Nadu, India SHS Advisory Group Full time

    Key Responsibilities: - Social Media Management: Create, schedule, and manage posts across platforms (LinkedIn, Twitter, Instagram, etc.), engage with comments, and maintain brand consistency. - Social Listening & Competitive Analysis: Monitor industry trends, competitors, and client activities to identify engagement opportunities. - Lead Generation &...

  • Client Relationship Executive

    1 week ago

    T Nagar, Chennai, Tamil Nadu, India SHS Advisory Group Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    We are seeking a proactive and detail-oriented Digital Presence Associate to manage our online presence, engage with stakeholders, and support client acquisition. The ideal candidate must have strong English communication skills, be accountable for assigned tasks, ensure timely execution, and possess a basic understanding of financial terms to facilitate a...

  • Executive - Customer Relations

    2 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **About MrMed**: MrMed is India’s largest online pharmacy, specializing in providing super - speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various...

  • Client Relationship Executive

    4 days ago

    Tambaram, Chennai, Tamil Nadu, India Jss Corporate Client Services Full time

    About Dac - The Company was established in the year 2010, DAC has successfully carved a niche for itself in the ever-dynamic real estate industry over the last 13 years. DAC is known as much for its design, well architect homes as it is following best practices in the industry. - DAC is a real estate Company headquartered in Chennai, which develops...

  • Customer Relations Executive

    3 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for Customer Relations Executive to assist its customers with post‐order support over telephone/ chat channels. As a Customer Relations Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s...

  • Client Relations Associate

    7 days ago

    Chennai, Tamil Nadu, India FreeElective Full time

    We understand that elite singles may be at different stages of their lives and careers, with different time frames for getting married. We work closely with discerning clients and help them find the right partner at a pace that's right for them. Our reach is global and we have earned much goodwill since 2009, by bringing people together. Just as important:...

  • Executive Client Relation

    7 days ago

    Nandanam, Chennai, Tamil Nadu, India Prorsum Technologies Full time

    Primary skills: a. Hindi Speaking Mandatory b. Communication Skill c. Effective Follow Up d. Mail Drafting and Observation Skill. **Responsibilities**: - Provide training & Support to Client. - Handling Software Support & Implementation. - Understand and Map the Software Process with client requirements. - Experience in ticket handling, monitoring,...

  • Client Relations Executive

    5 days ago

    Nandanam, Chennai, Tamil Nadu, India SANeForce Full time

    _**Primary skills**:_ a. Hindi-speaking Mandatory b. Communication Skill c. Effective Follow Up d. Mail Drafting and Observation Skill. - **Responsibilities **_ - Provide training & Support to Client. - Handling Software Support & Implementation. - Understand and Map the Software Process with client requirements. - Experience in ticket handling,...