Customer Relations Executive

19 hours ago

T Nagar Chennai Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

**Job Summary**:
MrMed is looking for Customer Relations Executive to assist its customers with post‐order support over telephone/ chat channels. As a Customer Relations Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

**About MrMed**:
MrMed is India’s largest online pharmacy, specializing in providing super
- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.

**Key Responsibilities**:

- Single point of contact for order tracking and all post-sales support to customers on chat and call platforms
- Incoming and outgoing calls/ chats to keep customers updated regarding their order status
- Resolving pre-dispatch issues of the customers - dispatch/ delivery delays, product non-availability issues, by coordinating with the Purchase or Logistics departments
- Resolving post-dispatch issues of customers - delivery status, order tracking, cancellations, returns and refunds by coordinating with the respective department
- Coordination with all the other departments to ensure customer query resolution at the earliest
- Resolving issues of the customers within the specified TAT
- Escalating issues to team leads and persistent issues directly to senior management

**Required Skills/Qualification**:

- 0 to 1 years of experience in voice/ semi voice process in a non-tech role (prior part-time or full-time experience is a plus)
- Excellent verbal and written communication skills in English
- Fluency in speaking Hindi is a must.
- Proficiency in computer and CRM/ticketing software
- Ability to multitask and manage time effectively
- Extremely organized with strong time-management skills
- Ability to persuade effectively and demonstrate empathy towards customers,

ensuring a thorough understanding of their needs and effective resolution of their

concerns
- Temperament for handling customers with care and in a clear and convincing manner

**Job Types**: Full-time

**Education**:Bachelor's (required)

**Language**: English (required), Hindi (required)

**Work Location**: No.5(3), Ground Floor, Raja St, Pondy Bazaar, T. Nagar, Chennai, Tamil Nadu 600017

**Walk-in timings**: Monday - Friday from 11:00 am - 5:00 pm

**Job Types**: Full-time, Permanent

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Work Location: In person

  • Customer Relations Executive

    7 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for "Customer Relations Executive" to assist its customers for order support over telephone/ chat channels. As a Customer Relations Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s largest...

  • Jr. Executive

    5 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **About MrMed**: MrMed is India’s largest online pharmacy, specializing in providing super - speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various...

  • Customer Relations Executive

    2 weeks ago

    Chennai, Tamil Nadu, India MS Rank Projects and Development Pvt Ltd Full time

    **Position** - Customer Relation Executive **Location** - Stylextra (Showroom) Anna Nagar, Chennai **Salary -** Competitive, based on experience **Looking for Immediate joining** **Experiences**: (2-5 yrs ) **Working hours** - (10:00 AM - 7:00 PM), Monday to Saturday. - The Customer Relations Executive will be responsible for providing an excellent...

  • Guest Relations Executive

    4 days ago

    T Nagar, Chennai, Tamil Nadu, India Spark Enterprises Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Title: Guest Relations ExecutiveLocation: T. Nagar, ChennaiWork Schedule: Monday to Saturday, 9:30 AM to 6:30 PMSalary Range: ₹25,000 – ₹30,000 per monthGender Preference: Female candidates onlyAge Requirement: 22 – 30 yearsAbout the RoleWe are seeking a friendly, well-presented, and customer-focused Guest Relations Executive to join our premium...

  • Client Relations Executive

    5 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for Client Relations Executive to assist its customers with post‐order support over telephone/ chat channels. As a Client Relations Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s...

  • Customer Relation Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Brilfox Full time

    Required **Customer Relation Executive** - Plus Two/Degree - Good Communication in **Tamil and English**: - **Fresher/Experienced in Tele Sales**: - Time : 10.00am to 7.00pm - Salary : 18k to 20k in Hand - Industry : Matrimony - Location **:Chennai** For more details, Contact **:7902707990** Pay: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day...

  • Customer Relation Executive

    1 week ago

    Chennai, Tamil Nadu, India Automin Car Services Pvt Ltd Full time

    Customer Relationship Executive - Job Description - Answer questions about products or the company. - Ask questions to understand customer requirements and close sales. - Follow up on customer calls to optimise conversions to sales. - Upsell products and services where possible and actively work towards reaching sales targets. - Direct prospects to the field...

  • Customer Care Executive

    5 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for Customer Care Executive to assist its customers for order support over telephone/ chat channels. As a Customer Sales & Support Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s largest...

  • Customer Relation Executive

    7 days ago

    Guindy, Chennai, Tamil Nadu, India MaxxSafe Inc Full time

    Customer Relationships Executive Job Description Job Title: Customer Relationships Executive Department: Customer Success / Sales / Operations **Job Types**: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Life insurance - Paid sick time - Work from home **Language**: - English...

  • Customer Relations Associate

    20 hours ago

    Chennai, Tamil Nadu, India Mr. Cooper Full time

    At Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care...