Customer Relation Executive

2 days ago

Coimbatore Tamil Nadu, India Hexcel Full time

Job Title : Customer Relation Executive

Location : Coimbatore

No. of vacancies : 1

Experience : 1 to 2 years as CRM executive or front office executive

Qualification : Any Bachelor’s
- Discuss with marketing and CRM Manager and Sales manager to develop an action plan for CSI improvement at the dealership
- Develop and implement a mechanism to capture customer feedback at various stages in sales process (like test drive feedback, feedback on overall sales experience etc)
- Capture customer feedback post delivery through feedback form and analyze the customer feedback
- Develop counter measure to eliminate negative feedback from customers in future
- Conduct post sales follow-up to capture customer feedback in case if customer has not yet returned the feedback form
- Update customer follow-up’s in e-dealer
- Coordinate with MB India CS team and marketing team for CSI surveys, CRM activities etc
- Provide feedback to sales department on customer complaints or any other issues that may affect Customer satisfaction
- Coordinate with sales consultants and delivery process coordinators to ensure 100% preparations for new vehicle delivery.
- Prepare arrangements for gifts, bouquets, flowers, photograph during delivery process
- Ensure customer delight during new car delivery process by implementing innovative and exciting ideas during delivery process.
- Develop monthly, quarterly and yearly plan for CRM activities with the support of Marketing and CRM manager
- Conduct CRM activities like direct mailers, customer meets, customers driver’s training etc
- Check in e-dealer whether all the mandatory fields are recorded.
- Provide feedback to sales executives in case of any missing fields in e-dealer

**Salary**: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- Front office Executive: 1 year (required)

Ability to Relocate:

- Coimbatore, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

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