Ad Operations Expert

**Your Key Responsibilities**:
Your responsibilities include, but not limited to:

- Grow the maturity of the Active Directory operations team and achieving a high-quality service delivery:

- Define, implement and maintain a target operating model including people, processes and technologies across Active Directory. Propose process improvements across Active Directory area. Build and grow the Active Directory Operations team by helping to hire and arrange training for new and current resources. Escalation handling for Federation management
- Ensure to follow SLAs and KPIs defined for IAM Operations. AD to EntraID migration, synchronization of identities. Verification and pre/post activities related to Vulnerability Management
- Coordinate the Active Directory operations globally at tactical level with internal and external stakeholders. Administer and maintain Active Directory infrastructure on O-P-C Layers. Responsible for monitoring of systems performance and ensure high availability
- Implement and manage Group Policies as per incoming requests within SLA. Configuring and overseeing domain controllers. Ensuring system security. Manage user accounts, groups permissions, access controls
- Implement group policy objects and procedures along with required troubleshooting. Resolve issues related to directory services. Perform regular backup and recovery operations. Provide expertise and guidance on the analysis of the Active Directory incidents and identification of resolutions along with the root cause analysis
- Act as an escalation point for major incidents and guide Active Directory operation resources in resolving open incidents and request items. Manage and distribute the workload for the Active Directory operations team which supports directory services and solutions globally. Support audits as required, including preparation, evidence gathering and follow-up actions. Clearly and confidently communicate technical concepts and risks to decision-makers across the organization

**What you’ll bring to the role**:
**Essential Requirements**:

- At least 10 years of experience in first/second/third level support teams for directory services. At least 7 years of experience in managing of Microsoft Active Directory solutions as operations or admin role. At least 2 years of experience in working as coordinator or team lead in highly regulated environment (i.e. pharma, banking, automotive)
- Hands on experience and practical knowledge of Microsoft Active Directory. Strong understanding of identity and access management principles, including LDAP, Kerberos, SAML, and multi-factor authentication. Proven experience with Group Policy, DNS and DHCP
- Experience in Group Policy Management, ADFS, System Monitoring Tools and Backup and Recovery. Experience with directory services integration, including LDAP, Azure AD, and third-party identity providers. Practical knowledge of Microsoft Windows Server environments
- Knowledge and awareness of various IAM technologies and vendors as Sailpoint, CyberArk and PKI. Knowledge in programming, scripting, operating systems, databases, network protocols. Proven experience in SSO/Federation products
- Excellent negotiation, communication, and interpersonal skills ability to develop influential relationships with different stakeholders across all levels. Experienced people leader with the ability to lead and develop teams across geographies, internal employees as well as external staff
- An entrepreneurial mindset driven by curiosity, continuous improvement, and interest in technical advancements and IAM trends. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills
- Strong project management skills with the ability to multitask and properly delegate work. Fluent in written and spoken English

**Desirable Requirements**:

- University degree or equivalent experience in computer science, engineering, cyber security or information technology
- Experience in the Life Sciences industry is considered a plus
- Certification or practical knowledge of ITIL
- Certifications such as Microsoft Certified: Active Directory Solutions Expert, Microsoft Certified: Identity and Access Administrator Associate, CISP or equivalent certifications are a plus.

**Why Sandoz?**:
Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

The future is ours to shape

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