Entraid Operations Expert

**Your Key Responsibilities**:
Your responsibilities include, but not limited to:

- Grow the maturity of the EntraID operations team and achieving a high-quality service delivery:

- Define, implement and maintain a target operating model including people, processes and technologies across EntraID
- Propose process improvements across EntraID area
- Build and grow the EntraID Operations team by helping to hire and arrange training for new and current resources
- Escalation handling for Federation management
- Ensure to follow SLAs and KPIs defined for IAM Operations
- AD to EntraID migration, synchronization of identities
- Verification and pre/post activities related to Vulnerability Management
- Provide feedback and improvement areas in EntraID to engineering, architecture and product owner teams and other external stakeholders within Sandoz
- Coordinate the EntraID operations globally at tactical level with internal and external stakeholders
- Administer and maintain EntraID infrastructure
- Responsible for monitoring of systems performance and ensure high availability
- Implement and manage SSO and Federation as per incoming requests within SLA
- Manage user accounts, permissions and access controls
- Implement security polices and procedures along with required troubleshooting
- Resolve issues related to EntraID
- Provide expertise and guidance on the analysis of the EntraID incidents and identification of resolutions along with the root cause analysis
- Act as an escalation point for major incidents and guide EntraID operation resources in resolving open incidents and request items
- Manage and distribute the workload for the EntraID operations team which supports federation services and solutions globally
- Support audits as required, including preparation, evidence gathering and follow-up actions
- Clearly and confidently communicate technical concepts and risks to decision-makers across the organization

**What you’ll bring to the role**:
Essential Requirements:

- At least 10 years of experience in first/second/third level support teams for EntraID
- At least 7 years of experience in managing of Microsoft Azure Active Directory (EntraID) and federation solutions as operations or admin role
- At least 2 years of experience in working as coordinator or team lead in highly regulated environment (i.e. pharma, banking, automotive)
- Hands on experience and practical knowledge of Microsoft Azure Active Directory (EntraID)
- Strong understanding of identity and access management principles, including LDAP, Kerberos, SAML, and multi-factor authentication.
- Experience with directory services integration, including LDAP, Azure AD, and third-party identity providers.
- Practical knowledge of Microsoft Windows Server environments
- Knowledge and awareness of various IAM technologies and vendors as Sailpoint, CyberArk and PKI
- Knowledge in programming, scripting, operating systems, databases, network protocols
- Proven experience in SSO/Federation products
- Excellent negotiation, communication, and interpersonal skills ability to develop influential relationships with different stakeholders across all levels
- Experienced people leader with the ability to lead and develop teams across geographies, internal employees as well as external staff
- An entrepreneurial mindset driven by curiosity, continuous improvement, and interest in technical advancements and IAM trends
- Strong project management skills with the ability to multitask and properly delegate work
- Fluent in written and spoken English

Desirable Requirements:

- University degree or equivalent experience in computer science, engineering, cyber security or information technology
- Experience in the Life Sciences industry is considered a plus
- Certification or practical knowledge of ITIL
- Certifications such as Microsoft Certified: Azure Solutions Expert, Microsoft Certified: Identity and Access Administrator Associate, CISP or equivalent certifications are a plus.

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