Identity and Access Governance Operations Expert

**Your Key Responsibilities**:
Your responsibilities include, but not limited to:

- Grow the maturity of the Identity and Access Governance operations team and achieving a high-quality service delivery:

- Define, implement and maintain a target operating model including people, processes and technologies across Identity and Access Governance. Propose process improvements across Identity and Access Governance/Sailpoint IdentityNOW area
- Build and grow the Identity and Access Governance Operations team by helping to hire and arrange training for new and current resources. Escalation handling for Access Control management
- Ensure to follow SLAs and KPIs defined for IAM Operations. Identities migration, synchronization of identities. Verification and pre/post activities related to Vulnerability Management. Provide feedback and improvement areas in Identity and Access Governance to engineering, architecture and product owner teams and other external stakeholders within Sandoz
- Ensuring system security. Manage user accounts, permissions and access controls. Implement improvements along with required issue troubleshooting. Resolve issues related to accounts or identities. Perform regular backup and recovery operations. Provide expertise and guidance on the analysis of incidents and identification of resolutions along with the root cause analysis
- Act as an escalation point for major incidents and guide Identity and Access Governance operation resources in resolving open incidents and request items. Manage and distribute the workload for the Identity and Access Governance operations team which supports directory services and solutions globally. Support audits as required, including preparation, evidence gathering and follow-up actions
- Clearly and confidently communicate technical concepts and risks to decision-makers across the organization

**What you’ll bring to the role**:
Essential Requirements:

- At least 10 years of experience in first/second/third level support teams for Role Based Access Control tools (vendors Sailpoint, OKTA, etc.). At least 7 years of experience in managing of Identity and Access Governance solutions (like Sailpoint Identity IQ or Identity Now) as operations or admin role
- At least 2 years of experience in working as coordinator or team lead in highly regulated environment (i.e. pharma, banking, automotive). Hands on experience and practical knowledge of Sailpoint RBAC solutions like Identity IQ and/or Identity Now
- Strong understanding of identity and access management principles, including LDAP, Kerberos, SAML, and multi-factor authentication. Proven experience with Group Policy, DNS, DHCP and User Management. Experience in Group Policy Management, ADFS, System Monitoring Tools and Backup and Recovery
- Experience with directory services integration, including LDAP, Azure AD, and third-party identity providers. Practical knowledge of Microsoft Windows Server environments
- Knowledge and awareness of various IAM technologies and vendors as Microsoft, CyberArk and PKI. Knowledge in programming, scripting, operating systems, databases, network protocols
- Proven experience in RBAC/ABAC products. Excellent negotiation, communication, and interpersonal skills ability to develop influential relationships with different stakeholders across all levels
- Experienced people leader with the ability to lead and develop teams across geographies, internal employees as well as external staff. An entrepreneurial mindset driven by curiosity, continuous improvement, and interest in technical advancements and IAM trends
- Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Strong project management skills with the ability to multitask and properly delegate work. Fluent in written and spoken English

Desirable Requirements:

- University degree or equivalent experience in computer science, engineering, cyber security or information technology
- Experience in the Life Sciences industry is considered a plus
- Certification or practical knowledge of ITILCertifications such as SailPoint Certified IdentityNow Engineer or SailPoint Certified IdentityNow Professional, Microsoft Certified: Active Directory Solutions Expert, Microsoft

**Why Sandoz?**:
Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

The future is ours to shape

null
null