
Customer Representative Executive
2 days ago
**Job Overview**:
**Key Responsibilities**:
- Handle inbound and outbound customer calls professionally.
- Provide accurate information about products/services.
- Assist customers in resolving complaints and queries promptly.
- Maintain and update customer records in the database.
- Coordinate with internal departments to ensure smooth service delivery.
- Follow up with customers to ensure satisfaction and build relationships.
- Achieve daily, weekly, and monthly customer service targets.
**Required Skills & Qualifications**:
- **Education**: Minimum 12th pass / Graduate preferred.
- **Experience**: 0-2 years (Freshers are welcome).
- Excellent communication skills in **[mention required languages, e.g., Hindi, English, or regional language]**.
- Strong problem-solving and active listening skills.
- Proficiency in basic computer operations (MS Office, CRM software knowledge is a plus).
- Ability to handle customer complaints with patience and professionalism.
- A positive attitude and customer-centric approach.
**Benefits**:
- Fixed salary with incentives.
- Professional training and skill development.
- Friendly and safe work environment.
- Opportunities for career growth.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Morning shift
Work Location: In person
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