Customer Representative Executive

2 days ago


Raipur Chhattisgarh, India Rathi Build Mart Full time

**Job Overview**:
**Key Responsibilities**:

- Handle inbound and outbound customer calls professionally.
- Provide accurate information about products/services.
- Assist customers in resolving complaints and queries promptly.
- Maintain and update customer records in the database.
- Coordinate with internal departments to ensure smooth service delivery.
- Follow up with customers to ensure satisfaction and build relationships.
- Achieve daily, weekly, and monthly customer service targets.

**Required Skills & Qualifications**:

- **Education**: Minimum 12th pass / Graduate preferred.
- **Experience**: 0-2 years (Freshers are welcome).
- Excellent communication skills in **[mention required languages, e.g., Hindi, English, or regional language]**.
- Strong problem-solving and active listening skills.
- Proficiency in basic computer operations (MS Office, CRM software knowledge is a plus).
- Ability to handle customer complaints with patience and professionalism.
- A positive attitude and customer-centric approach.

**Benefits**:

- Fixed salary with incentives.
- Professional training and skill development.
- Friendly and safe work environment.
- Opportunities for career growth.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Morning shift

Work Location: In person



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