Customer Service Representative

1 day ago

Raipur Chhattisgarh, India AMS Enterprise Full time

**Full job description**

If you are interested in moving To Technical Support Process or are already working in it but looking for job change, please get in touch and we will be very happy to assist you. WE ARE CONDUCTING TELEPHONIC INTERVIEW.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

- Handling all Voice and Non-Voice Processes in BPOs & Call center
- Overseeing timely delivery and payment of sales orders.
- Provide support for Global Customers.
- Resolve known customer issues through the use of a knowledge base, direct use of tools, product user guides, and other reference materials.
- Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
- Assist customer in resolving any open requests for support, assistance, information on finances & transactions, etc.
- Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
- Maintain and improve Customer Satisfaction by delivering against initiatives identified as crucially important during each customer support engagement for voice.
- Deliver First Call Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.
- Ability to assess customer sentiment at all stages during the communication, to takethe lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
- Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
- Completes all training and development activities in timely manner.
- Understanding of escalation handling procedures. Note:

- We don't any kind of Fee or Registration Fee or any other charges for our services.

**BPO VOICE, NON- VOICE**

**REQUIREMENTS**:
Fluent in English, with excellent communication and interpersonal skills.

GRADS FRESHERS / GRADS EXPERIENCE CAN APPLY.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹16,000.00 per month

**Benefits**:

- Commuter assistance
- Internet reimbursement

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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