Ecommerce Customer Service Representative

2 days ago


Raipur, India Tathastu Lifestyle Services Full time

Responsibilities:

- Assist clients on order-on-line
- Deal with orders in the back office and liaise with logistics
- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Manage ongoing customer relationships utilizing our CRM tools
- Develop collaborative, positive working relationships with staff at our traditional boutiques
- Assist customers with after-sales service issues
- Be a primary contact for customer inquiries about our products and brand.
- Able to communicate concisely our company policies to client
- Maintain and update regular client correspondence

Job requirements:

- Minimum of 2 years experience in customer service.
- Strong eCommerce background
- Must be a sales-oriented person.
- Quick learner with the ability to absorb extensive information on our brand's history, product offerings, and communications/advertising program
- Outstanding written and verbal communication skills, great phone etiquette, and elevated speech
- Proactive personality and self-motivator

**Salary**: From ₹10,000.00 per month

Jadwal:

- Morning shift

Ability to commute/relocate:

- Raipur - 492001, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX



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