Ecommerce Customer Service Representative
1 day ago
Responsibilities:
- Assist clients on order-on-line
- Deal with orders in the back office and liaise with logistics
- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Manage ongoing customer relationships utilizing our CRM tools
- Develop collaborative, positive working relationships with staff at our traditional boutiques
- Assist customers with after-sales service issues
- Be a primary contact for customer inquiries about our products and brand.
- Able to communicate concisely our company policies to client
- Maintain and update regular client correspondence
Job requirements:
- Minimum of 2 years experience in customer service.
- Strong eCommerce background
- Must be a sales-oriented person.
- Quick learner with the ability to absorb extensive information on our brand's history, product offerings, and communications/advertising program
- Outstanding written and verbal communication skills, great phone etiquette, and elevated speech
- Proactive personality and self-motivator
**Salary**: From ₹10,000.00 per month
Jadwal:
- Morning shift
Ability to commute/relocate:
- Raipur - 492001, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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