International Customer Service Representative

1 week ago

Habsiguda Hyderabad Telangana, India Winx consluting Services Full time

Dear Applicant,

Winx Consulting Service is hiring for International Voice Processes.

Role Summary/Purpose: Customer Service Representative - To Answer Phones to respond to general Customer's inquiries, concerns and complaints. Arrange for service requested by the Customer. Project a professional Company image through Phone interaction

Essential Responsibilities:

- Service Calls/ Chat from Customers based out of US
- Solve queries and concerns on the call/Chat
- Arrange for Services required by the Customers
- Provide Customer with Product and Services information
- Follow up on Customers inquires and resolve
- Recognize, document and alert the Supervisor of trends in Customers calls
- Recommend Process Improvements.

Qualifications/Requirements:

- Education qualification: Minimum 10+2 and above
- Should have Customer Centric Attitude.
- Excellent English Language Communication Skills.
- Working Knowledge of Computers.
- Professional Phone etiquettes and ability to work with teams.
- Should be willing to work in rotational shifts and be flexible for Night Shift Timing as well.
- Should be Open to Change.

Thanks & Regards,

Recruitment Team

Winx Consulting Service

**Job Types**: Full-time, Fresher

Pay: ₹18,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Life insurance

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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