Front Office Staff

8 hours ago

Jalandhar Punjab, India WIZE ENTERPRISE Full time

**Front Office Staff Job Description**

**Overview**:
Front Office Staff play a crucial role in providing excellent customer service and ensuring smooth operations at the front desk. They serve as the first point of contact for visitors, clients, and guests, and provide administrative support to various departments within the organization.

**Responsibilities**:

- **Customer Service**:

- Greet visitors, clients, and guests in a friendly and professional manner.
- Answer phone calls and respond to inquiries promptly and courteously.
- Direct visitors to the appropriate personnel or department and ensure they sign in as necessary.
- Provide assistance, information, or directions to visitors as needed.
- **Administrative Support**:

- Perform various administrative tasks such as data entry, filing, photocopying, and faxing.
- Assist with the preparation of documents, reports, and correspondence as requested.
- Maintain cleanliness and organization at the front desk area and surrounding areas.
- **Appointment Scheduling**:

- Schedule appointments and meetings for staff members and maintain the calendar.
- Confirm appointments with clients or visitors and send reminders as necessary.
- Coordinate meeting room reservations and ensure rooms are set up appropriately.
- **Mail Handling**:

- Sort and distribute incoming mail and packages to the appropriate recipients.
- Prepare outgoing mail and packages for pickup or delivery.
- Maintain postage records and process mail-related expenses.
- **Cash Handling (if applicable)**:

- Handle cash transactions, including receiving payments, providing change, and issuing receipts.
- Ensure accuracy in cash handling and reconcile cash drawer at the end of each shift.
- **Security and Access Control**:

- Monitor and control access to the premises, ensuring only authorized individuals enter the building.
- Issue visitor badges or passes and escort visitors as required.
- Report any security concerns or incidents to the appropriate personnel.

**Requirements**:

- **Education and Experience**:

- High school diploma or equivalent; additional education or training in office administration is a plus.
- Previous experience in a front desk or customer service role preferred.
- **Skills**:

- Excellent communication skills, both verbal and written, with a professional telephone manner.
- Strong interpersonal skills and the ability to interact courteously with a diverse range of individuals.
- Attention to detail and accuracy in performing administrative tasks and handling records.
- **Attributes**:

- Punctuality, reliability, and a professional appearance.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Customer service-oriented attitude with a willingness to assist others.
- Adaptability and flexibility to handle unexpected situations or changes in responsibilities.

**Job Types**: Full-time, Fresher

**Salary**: ₹8,317.59 - ₹24,469.22 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Jalandhar, Jalandhar, Punjab (required)

Ability to Relocate:

- Jalandhar, Jalandhar, Punjab: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8872299555

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