Front Office Associate

2 weeks ago

Jalandhar, Punjab, India Best Western Summerlea Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

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Role Description

This is a full-time on-site role located in Jalandhar for a Front Office Associate. The Front Office Associate will be responsible for welcoming guests, managing check-in and check-out processes, handling phone calls with proper phone etiquette, and assisting with receptionist duties. The individual will also provide outstanding customer service by addressing guest inquiries and concerns promptly and professionally. Additionally, the role includes managing reservations, maintaining front desk security, and ensuring a smooth and pleasant experience for all guests.

Qualifications

  • Proficiency in Phone Etiquette and Receptionist Duties
  • Strong Customer Service skills and experience managing Check-in and Check-out processes
  • Excellent Communication skills, both written and verbal
  • Ability to handle multiple tasks efficiently and effectively
  • Professional appearance and demeanor
  • High school diploma or equivalent; additional certification in office management is a plus
  • Previous experience in a hotel or hospitality role is desirable

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