Front Desk Associate/Hotel
4 hours ago
Job Title: Front Desk Associate/Hotel– Multi Property Operations
Location: Jalandhar / On-Site
Industry: Hospitality / Short-Term Rentals
Employment Type: Full-time (Night Shift)
Job Timing : 7pm-5am
Job Summary
As the
Front Desk Associate/Hotel
, you will be responsible for managing the end-to-end operations of our Airbnb properties. This includes guest communications, housekeeping coordination, maintenance management, listing optimization, and ensuring exceptional guest experiences. You will play a key role in maintaining our reputation and driving occupancy and revenue growth.
Key Responsibilities
Guest Experience & Communication
- Respond to guest inquiries and booking requests across all platforms (Airbnb, VRBO, etc.)
- Manage check-ins, check-outs, and guest concerns efficiently and professionally
- Ensure all properties maintain a
4.8+ star rating
by providing outstanding service
Housekeeping & Maintenance Oversight
- Coordinate turnovers and cleaning schedules with housekeeping teams
- Conduct quality checks (virtual or physical) to maintain property standards
- Manage maintenance requests and coordinate with vendors for timely resolution
Property Setup & Onboarding
- Assist in the setup of new properties including furniture setup, stocking supplies, and creating listing content
- Coordinate professional photography and ensure listings are attractive and optimized
Listing Management
- Optimize Airbnb listings for SEO, pricing, occupancy, and calendar management
- Work with pricing tools (e.g., PriceLabs, Wheelhouse) to dynamically adjust nightly rates
- Monitor competition and suggest improvements to enhance listing visibility
Reporting & Analysis
- Track occupancy rates, revenue, cleaning costs, and guest reviews
- Provide weekly and monthly performance reports to the leadership team
- Analyze data to improve operational efficiency and guest satisfaction
Team & Vendor Management
- Manage and communicate with cleaning crews, handymen, and service vendors
- Build relationships with local service providers in different US cities
Qualifications & Skills
- Bachelor's / Master Degree in Hotel Management
- Minimum
3-5 years of experience
in hotel, hospitality, or Airbnb property management - Strong knowledge of
Airbnb platform and short-term rental operations - Excellent communication skills in English (written and verbal)
- Highly organized with attention to detail and problem-solving abilities
- Familiarity with tools like
Guesty, Hospitable, Hostaway, PriceLabs,
etc. is a plus - Ability to manage remote teams and vendors across time zones
- Willingness to be on-call for urgent guest or property issues
Preferred Qualifications
- Experience managing multi-city Airbnb operations in the US & India
- Tech-savvy with ability to use CRM, task management, and pricing automation tools
- Background in hospitality, real estate, or vacation rentals
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