Front Desk Associate/Hotel

Job Title: Front Desk Associate/Hotel– Multi Property Operations

Location: Jalandhar / On-Site

Industry: Hospitality / Short-Term Rentals

Employment Type: Full-time (Night Shift)

Job Timing : 7pm-5am

Job Summary

As the
Front Desk Associate/Hotel
, you will be responsible for managing the end-to-end operations of our Airbnb properties. This includes guest communications, housekeeping coordination, maintenance management, listing optimization, and ensuring exceptional guest experiences. You will play a key role in maintaining our reputation and driving occupancy and revenue growth.

Key Responsibilities

Guest Experience & Communication

• Respond to guest inquiries and booking requests across all platforms (Airbnb, VRBO, etc.)
• Manage check-ins, check-outs, and guest concerns efficiently and professionally
• Ensure all properties maintain a
  4.8+ star rating
  by providing outstanding service

Housekeeping & Maintenance Oversight

• Coordinate turnovers and cleaning schedules with housekeeping teams
• Conduct quality checks (virtual or physical) to maintain property standards
• Manage maintenance requests and coordinate with vendors for timely resolution

Property Setup & Onboarding

• Assist in the setup of new properties including furniture setup, stocking supplies, and creating listing content
• Coordinate professional photography and ensure listings are attractive and optimized

Listing Management

• Optimize Airbnb listings for SEO, pricing, occupancy, and calendar management
• Work with pricing tools (e.g., PriceLabs, Wheelhouse) to dynamically adjust nightly rates
• Monitor competition and suggest improvements to enhance listing visibility

Reporting & Analysis

• Track occupancy rates, revenue, cleaning costs, and guest reviews
• Provide weekly and monthly performance reports to the leadership team
• Analyze data to improve operational efficiency and guest satisfaction

Team & Vendor Management

• Manage and communicate with cleaning crews, handymen, and service vendors
• Build relationships with local service providers in different US cities

Qualifications & Skills

• Bachelor's / Master Degree in Hotel Management
• Minimum
  3-5 years of experience
  in hotel, hospitality, or Airbnb property management
• Strong knowledge of
  Airbnb platform and short-term rental operations
• Excellent communication skills in English (written and verbal)
• Highly organized with attention to detail and problem-solving abilities
• Familiarity with tools like
  Guesty, Hospitable, Hostaway, PriceLabs,
  etc. is a plus
• Ability to manage remote teams and vendors across time zones
• Willingness to be on-call for urgent guest or property issues

Preferred Qualifications

• Experience managing multi-city Airbnb operations in the US & India
• Tech-savvy with ability to use CRM, task management, and pricing automation tools
• Background in hospitality, real estate, or vacation rentals