Front Desk Associate/Hotel

4 days ago

Jalandhar, Punjab, India XLNC Exotic Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Front Desk Associate/Hotel– Multi Property Operations

Location: Jalandhar / On-Site

Industry: Hospitality / Short-Term Rentals

Employment Type: Full-time (Night Shift)

Job Timing : 7pm-5am

Job Summary

As the
Front Desk Associate/Hotel
, you will be responsible for managing the end-to-end operations of our Airbnb properties. This includes guest communications, housekeeping coordination, maintenance management, listing optimization, and ensuring exceptional guest experiences. You will play a key role in maintaining our reputation and driving occupancy and revenue growth.

Key Responsibilities

Guest Experience & Communication

  • Respond to guest inquiries and booking requests across all platforms (Airbnb, VRBO, etc.)
  • Manage check-ins, check-outs, and guest concerns efficiently and professionally
  • Ensure all properties maintain a
    4.8+ star rating
    by providing outstanding service

Housekeeping & Maintenance Oversight

  • Coordinate turnovers and cleaning schedules with housekeeping teams
  • Conduct quality checks (virtual or physical) to maintain property standards
  • Manage maintenance requests and coordinate with vendors for timely resolution

Property Setup & Onboarding

  • Assist in the setup of new properties including furniture setup, stocking supplies, and creating listing content
  • Coordinate professional photography and ensure listings are attractive and optimized

Listing Management

  • Optimize Airbnb listings for SEO, pricing, occupancy, and calendar management
  • Work with pricing tools (e.g., PriceLabs, Wheelhouse) to dynamically adjust nightly rates
  • Monitor competition and suggest improvements to enhance listing visibility

Reporting & Analysis

  • Track occupancy rates, revenue, cleaning costs, and guest reviews
  • Provide weekly and monthly performance reports to the leadership team
  • Analyze data to improve operational efficiency and guest satisfaction

Team & Vendor Management

  • Manage and communicate with cleaning crews, handymen, and service vendors
  • Build relationships with local service providers in different US cities

Qualifications & Skills

  • Bachelor's / Master Degree in Hotel Management
  • Minimum
    3-5 years of experience
    in hotel, hospitality, or Airbnb property management
  • Strong knowledge of
    Airbnb platform and short-term rental operations
  • Excellent communication skills in English (written and verbal)
  • Highly organized with attention to detail and problem-solving abilities
  • Familiarity with tools like
    Guesty, Hospitable, Hostaway, PriceLabs,
    etc. is a plus
  • Ability to manage remote teams and vendors across time zones
  • Willingness to be on-call for urgent guest or property issues

Preferred Qualifications

  • Experience managing multi-city Airbnb operations in the US & India
  • Tech-savvy with ability to use CRM, task management, and pricing automation tools
  • Background in hospitality, real estate, or vacation rentals

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