Front Desk Clerk

9 hours ago

Jalandhar Punjab, India WIZE ENTERPRISE Full time

**Overview**:
As a front desk clerk, you will be the first point of contact for our guests or clients. Your role is crucial in providing excellent customer service and ensuring smooth operations at the front desk.

**Responsibilities**:

- Greet guests or clients in a friendly and professional manner as they arrive.
- Handle guest check-ins and check-outs efficiently, ensuring all necessary information is obtained and recorded accurately.
- Answer phone calls, take messages, and redirect calls as necessary.
- Assist guests with inquiries, provide information about the facility or services offered, and address any concerns or complaints promptly.
- Process reservations, cancellations, and modifications accurately.
- Maintain cleanliness and organization at the front desk area.
- Manage guest requests and special accommodations, coordinating with other departments as needed.
- Handle cash and credit card transactions, ensuring accuracy and compliance with company policies.
- Keep records of room availability, guest accounts, and other relevant information.
- Assist with administrative tasks such as filing, data entry, and photocopying.
- Collaborate with other staff members to ensure smooth operations and exceptional guest experience.

**Requirements**:

- High school diploma or equivalent.
- Previous experience in customer service or hospitality industry preferred.
- Excellent communication and interpersonal skills.
- Proficiency in using computer systems and basic office software.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Strong attention to detail and accuracy.
- Ability to remain calm and professional under pressure.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Knowledge of hotel or hospitality industry procedures and terminology is a plus.
- Willingness to undergo training and learn new skills as needed.

**Job Types**: Full-time, Fresher

**Salary**: ₹8,913.41 - ₹22,173.42 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Jalandhar, Jalandhar, Punjab (required)

Ability to Relocate:

- Jalandhar, Jalandhar, Punjab: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8872299555

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