
Community Coordinator
1 week ago
**Community Coordinator -**
**Responsibilities**
**Forum Engagement & Support**
- Represent the Community as the primary point of contact for member inquiries and concerns.
- Troubleshoot and/or escalate customer-reported platform-related technical issues.
- Provide administrative support for all forum-related content and engagement initiatives and calendars.
- Build and deploy a new member onboarding engagement plan.
- Lead ongoing moderation, response, and escalation of community activity
- Partner with Senior Manager, Community to build an org-wide aligned Moderation and Escalation Playbook.
- Manage all moderation and escalation workflows including ownership of the platform moderation queue.
- Complete yearly evaluation and provide Community Guidelines enhancement recommendations.
- Enable all applicable cross-functional teams on moderation and escalation policies and workflows (building required documentation, hosting the training, and serving as a point of contact).
**Reporting and Analytics**
- Deliver a monthly forum engagement and trends report.
- Construct and present forum-related QBR presentation in partnership with the Senior Manager, Community to boarder community team.
**Founding Community Leaders Program Support**
- Develop and oversee a system to track leader activities, incentives, and recognition.
**Community SWAG Operations**
- Maintain and nurture relationships with SWAG vendors.
- Enhance and optimize Community Team SWAG processes.
- Deliver all SWAG requests from start to finish across the community ecosystem.
**Community Events**
- Provide support as assigned on cross-community ecosystem events and programs including User Group Meetings & Bot Games.
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