Customer Service- European Market

9 hours ago

Mumbai Maharashtra, India Clean Charm Full time

This role demands a proactive leader who can manage customer service operations, drive marketing strategies, lead a team, and optimize digital presence to grow and retain our customer base.

**Key Responsibilities**:
**1. Marketing & Promotions**
- Develop and execute marketing strategies tailored to European customer preferences.
- Plan, create, and manage **seasonal promotional offers** on the website with a strong ROI focus.
- Identify and implement strategies to attract new customers and retain existing ones.
- Collaborate with graphic and content teams to create engaging campaigns.
- Monitor and analyse campaign performance and adjust strategies accordingly.

**2. Digital & Website Management**
- Oversee **website development and updates** to ensure smooth functionality, aesthetic appeal, and customer-friendly UX.
- Coordinate with web developers/designers to ensure product listings, banners, offers, and user journeys are well-optimized.
- Ensure SEO best practices are applied for increased visibility.

**3. Customer Service Oversight**
- Manage customer service operations with a focus on **European market standards and expectations**.
- Monitor response times, resolution rates, and customer satisfaction metrics.
- Handle escalations and ensure timely, professional resolution of issues.

**4. Team Leadership**
- Lead and manage a customer service and marketing team with a focus on performance, efficiency, and motivation.
- Conduct regular training and performance reviews.
- Create shift schedules and ensure adequate coverage during all hours of operation.

**5. Market Insights & Reporting**
- Stay updated with trends in the European eCommerce and service landscape.
- Prepare monthly performance reports across marketing, service, and website traffic metrics.
- Provide data-driven insights to management for growth strategies.

**Requirements**:

- **3-6 years of experience** in marketing and customer service, preferably in **European markets**.
- Proven experience in **team handling and leadership** roles.
- Strong understanding of **digital marketing tools**, analytics platforms (Google Analytics, Meta Ads Manager, etc.), and CRM systems.
- Experience in **eCommerce website management** and promotional planning.
- Excellent verbal and written communication skills in English.
- Strong organizational, multitasking, and decision-making skills.
- Ability to work in **rotational shifts** and manage cross-functional teams effectively.

**Preferred Qualifications**:

- Bachelor’s or master’s degree in marketing, Business Administration, or a related field.
- Certifications in Digital Marketing or Project Management are a plus.
- Experience with India Mart, WordPress, WooCommerce, or similar platforms.

Pay: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Application Question(s):

- When can you start?
- Where are you currently located?
- What is your salary expectation?

**Experience**:

- Customer service/sales/marketing in European market: 3 years (preferred)
- European market: 3 years (required)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8097028097

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