Customer Service- European Market

4 days ago

Mumbai Maharashtra, India Clean Charm Full time

This role demands a proactive leader who can manage customer service operations, drive marketing strategies, lead a team, and optimize digital presence to grow and retain our customer base.

**Key Responsibilities**:
**1. Marketing & Promotions**
- Develop and execute marketing strategies tailored to European customer preferences.
- Plan, create, and manage **seasonal promotional offers** on the website with a strong ROI focus.
- Identify and implement strategies to attract new customers and retain existing ones.
- Collaborate with graphic and content teams to create engaging campaigns.
- Monitor and analyse campaign performance and adjust strategies accordingly.

**2. Digital & Website Management**
- Oversee **website development and updates** to ensure smooth functionality, aesthetic appeal, and customer-friendly UX.
- Coordinate with web developers/designers to ensure product listings, banners, offers, and user journeys are well-optimized.
- Ensure SEO best practices are applied for increased visibility.

**3. Customer Service Oversight**
- Manage customer service operations with a focus on **European market standards and expectations**.
- Monitor response times, resolution rates, and customer satisfaction metrics.
- Handle escalations and ensure timely, professional resolution of issues.

**4. Team Leadership**
- Lead and manage a customer service and marketing team with a focus on performance, efficiency, and motivation.
- Conduct regular training and performance reviews.
- Create shift schedules and ensure adequate coverage during all hours of operation.

**5. Market Insights & Reporting**
- Stay updated with trends in the European eCommerce and service landscape.
- Prepare monthly performance reports across marketing, service, and website traffic metrics.
- Provide data-driven insights to management for growth strategies.

**Requirements**:

- **3-6 years of experience** in marketing and customer service, preferably in **European markets**.
- Proven experience in **team handling and leadership** roles.
- Strong understanding of **digital marketing tools**, analytics platforms (Google Analytics, Meta Ads Manager, etc.), and CRM systems.
- Experience in **eCommerce website management** and promotional planning.
- Excellent verbal and written communication skills in English.
- Strong organizational, multitasking, and decision-making skills.
- Ability to work in **rotational shifts** and manage cross-functional teams effectively.

**Preferred Qualifications**:

- Bachelor’s or master’s degree in marketing, Business Administration, or a related field.
- Certifications in Digital Marketing or Project Management are a plus.
- Experience with India Mart, WordPress, WooCommerce, or similar platforms.

Pay: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Application Question(s):

- When can you start?
- Where are you currently located?
- What is your salary expectation?

**Experience**:

- Customer service/sales/marketing in European market: 3 years (preferred)
- European market: 3 years (required)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8097028097

  • Jewellery Merchandiser

    1 week ago

    Mumbai, Maharashtra, India JewelsHire Full time

    **Part A - 80%**: - ** Trend-Setting Design Creation**: - Innovate and create new jewelry styles aligned with current market trends. - Stay abreast of emerging design aesthetics and consumer preferences. - ** R&D on Designs & Mechanisms**: - Conduct thorough research and development on jewelry designs and their intricate mechanisms. - Collaborate with the...

  • European Market Expansion Manager

    2 days ago

    Mumbai, Maharashtra, India beBeeBusiness Full time ₹ 1,50,00,000 - ₹ 2,25,00,000

    Key Role:We are seeking a seasoned professional to spearhead our expansion and growth plans in the European market for API business.This is an exciting opportunity for a strategic thinker with excellent rapport and contacts with clients in Europe markets.Identify and capitalize on new business opportunities in assigned regionsEnsure optimum customer...

  • Customer Service Associate

    1 day ago

    Santacruz East, Mumbai, Maharashtra, India Star Tours & Holidays Pvt Ltd Full time

    Job description Handling traveller queries and taking travel requirements from the clients Understand clients requirement and offer packages accordingly Coordinating with operations team. Handling operations/sales for outbound tour enquiries (Understanding of European destination is preferred) Providing excellent customer service experiences - Taking...

  • Customer Service Associate

    1 week ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • European Business Development Manager

    7 days ago

    Mumbai, Maharashtra, India beBeeInternational Full time ₹ 1,26,00,000 - ₹ 1,81,00,000

    We are seeking a seasoned professional to spearhead our international expansion plans in Europe.About the Role:This key position will be responsible for establishing and maintaining strong relationships with clients in the European market, identifying new business opportunities, and driving growth through robust customer relationships.Develop and execute...

  • Marketing, Customer Service Executive

    1 week ago

    Mumbai, Maharashtra, India Della Group Full time

    **Job Summary**: As a Customer Service Executive in the Marketing Team at Della Adventure and Resorts, you will be the first point of contact for our guests, ensuring they have a seamless and enjoyable experience. Your role will involve addressing customer inquiries, resolving issues, and providing valuable feedback to the marketing team to enhance our...

  • Restaurant Captain European Food

    1 week ago

    Mumbai, Maharashtra, India APIL Full time

    Looking for Captain role, have Europiean & continental cuisine experience, ready to do break shifts. Always greet and welcome guests promptly in a warm and friendly manner. Always thank and give fond farewell to guests conveying anticipation for their next visit. Assist guests with table reservations. Assist guests while seating. Ensure guests are...

  • Customer Service Associate kannada

    3 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Executive -Customer Order Service

    3 days ago

    Mumbai, Maharashtra, India Talent Source Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Role & responsibilitiesProvide customer Order Service to European customersCreate orders in SAPManage order execution end-to-endCommunicate with all stakeholders by phone and emailPreferred candidate profileMin. 3 years experience in Order managementExcellent Communication skills - Written and SpokenSAP proficient

  • European Business Expansion Specialist

    1 day ago

    Mumbai, Maharashtra, India beBeeBusiness Full time ₹ 1,50,00,000 - ₹ 2,40,00,000

    About This RoleOur organization is a leading Contract Development and Manufacturing Organization (CDMO) and Active Pharmaceutical Ingredient (API) platform, operating multiple manufacturing units and serving customers worldwide with a portfolio of diverse products and strong regulatory accreditation.The Job SummaryDevelop and expand existing business...