Marketing, Customer Service Executive

1 week ago

Mumbai Maharashtra, India Della Group Full time

**Job Summary**:
As a Customer Service Executive in the Marketing Team at Della Adventure and Resorts, you will be the first point of contact for our guests, ensuring they have a seamless and enjoyable experience. Your role will involve addressing customer inquiries, resolving issues, and providing valuable feedback to the marketing team to enhance our service offerings. You will play a crucial role in promoting Della Adventure and Resorts' brand and services, ensuring high levels of customer satisfaction and loyalty.

**Key Responsibilities**:
**Customer Interaction**:
Provide detailed information about Della Adventure and Resorts' services, packages, and promotions.
Assist customers in making reservations and bookings.
**Issue Resolution**:
Handle and resolve customer complaints and issues efficiently and courteously.
Coordinate with internal departments to ensure swift resolution of customer concerns.
**Feedback and Reporting**:
Gather and analyze customer feedback to identify trends and areas for improvement.
Report significant issues and recurring problems to the Marketing Manager.
Provide insights and suggestions to enhance customer experience and satisfaction.
**Marketing Support**:
Assist the marketing team with promotional campaigns and events.
Participate in marketing activities, including social media engagement and content creation.
Promote new services, offers, and events to customers.
**Customer Relationship Management**:
Maintain accurate and up-to-date customer records in the CRM system.
Follow up with customers post-visit to ensure satisfaction and encourage repeat visits.
**Collaboration**:
Work closely with the sales, operations, and guest relations teams to ensure a cohesive customer service strategy.
Assist in training new team members on customer service protocols and best practices.

**Job Expectations**:
**Qualifications**:
**Education**:
Bachelor’s degree in Marketing, Hospitality Management, Business Administration, or a related field.
**Experience**:
Minimum of 2 years of experience in customer service, preferably in the hospitality or travel industry.
Experience in a marketing role is a plus.
**Skills**:
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Proficient in using CRM software and Microsoft Office Suite.
Ability to work under pressure and manage multiple tasks simultaneously.
Friendly and professional demeanor with a customer-centric approach.

**Minimum Qualification**: Bachelor’s degree in Marketing, Hospitality Management, Business Administration, or a related field.

**Minimum Job Experience**: Minimum of 2 years of experience in customer service, preferably in the hospitality or travel industry. Experience in a marketing role is a plus.

**Reporting to**: DGM - Marketing

**Travel**: NA

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