Customer Support Executive

1 week ago


Andheri East Mumbai Maharashtra, India Tcp Corps Outsourcing llc Full time

**Position**: Customer Support Executive

**Job Time**: 10:00 AM to 7:00 PM

**Working Days**: 5 days a week (off days will be either Friday-Saturday or Sunday-Monday)

**Location**:Andheri East, Mumbai, Maharashtra 400069

**Compensation**: Up to ₹4 LPA (fixed)

**Roles & Responsibilities**:
**Training and on-boarding of students post sales**

Delivering prompt, efficient and friendly responses to students across various channels

**Initiate regular calls with the students to track their progress**

Proactively manage the success of the assigned students and identify/develop upselling opportunities

**Build a solid and lasting relationship with the customers** Perform any other tasks required to ensure customer satisfaction

**Act as customer’s voice for internal teams and work with relevant teams to improve product and services basis feedback received from the students**

Cross sell and upsell the courses offered

**Who are we looking for?**

**Minimum 1 year of experience in customer success role.**

Excellent written and verbal communication skills

**Strong sense of responsibility and ownership**

Experience in handling challenging situations and demonstrated capabilities of winning them over

**Have strong empathy for customers and a passion for customer success**

Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred

**Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹33,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person



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