
Customer Support Executive
1 week ago
**Position**: Customer Support Executive
**Job Time**: 10:00 AM to 7:00 PM
**Working Days**: 5 days a week (off days will be either Friday-Saturday or Sunday-Monday)
**Location**:Andheri East, Mumbai, Maharashtra 400069
**Compensation**: Up to ₹4 LPA (fixed)
**Roles & Responsibilities**:
**Training and on-boarding of students post sales**
Delivering prompt, efficient and friendly responses to students across various channels
**Initiate regular calls with the students to track their progress**
Proactively manage the success of the assigned students and identify/develop upselling opportunities
**Build a solid and lasting relationship with the customers** Perform any other tasks required to ensure customer satisfaction
**Act as customer’s voice for internal teams and work with relevant teams to improve product and services basis feedback received from the students**
Cross sell and upsell the courses offered
**Who are we looking for?**
**Minimum 1 year of experience in customer success role.**
Excellent written and verbal communication skills
**Strong sense of responsibility and ownership**
Experience in handling challenging situations and demonstrated capabilities of winning them over
**Have strong empathy for customers and a passion for customer success**
Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred
**Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)**
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹33,000.00 per month
Schedule:
- Day shift
**Experience**:
- Customer support: 1 year (preferred)
Work Location: In person
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