Customer Support Executive

2 days ago

Andheri East Mumbai Maharashtra, India sunrise realty Full time

**Product Knowledge**: Acquire in-depth knowledge about the company's products or services to effectively address customer inquiries and provide accurate information.
- **Communication**: Communicate effectively with customers to understand their needs, provide assistance, and ensure a positive experience. This includes active listening and clear articulation.
- **Problem Solving**: Analyze customer issues and find appropriate solutions in a timely manner. This may involve coordinating with other departments or escalating issues as needed.
- **Technical Skills**: Utilize various software tools and systems to access customer accounts, record interactions, and manage support tickets. Familiarity with CRM (Customer Relationship Management) systems is often required.
- **Documentation**: Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions. This documentation may be used for quality assurance purposes or to track trends in customer feedback.
- **Team Collaboration**: Collaborate with other members of the customer care team, as well as with colleagues in other departments such as sales, marketing, and product development, to ensure a coordinated approach to customer support.
- **Continuous Improvement**: Stay updated on product changes, company policies, and industry trends to provide informed assistance to customers. Additionally, provide feedback to management on ways to improve processes and enhance the customer experience.
- **Empathy and Patience**: Display empathy and patience when dealing with challenging or upset customers, and strive to resolve issues in a professional and courteous manner.
- **Performance Metrics**: Meet or exceed performance metrics such as response time, resolution time, customer satisfaction scores, and other key performance indicators (KPIs) as defined by the company.
- **Flexibility**: Adapt to changing priorities and fluctuating workloads, and be willing to work non-standard hours, including evenings, weekends, and holidays, if required.
- **Compliance**: Adhere to company policies, procedures, and regulatory requirements, particularly those related to data privacy and security.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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