Customer Support Executive

2 days ago

Andheri East Mumbai Maharashtra, India sunrise realty Full time

**Product Knowledge**: Acquire in-depth knowledge about the company's products or services to effectively address customer inquiries and provide accurate information.
- **Communication**: Communicate effectively with customers to understand their needs, provide assistance, and ensure a positive experience. This includes active listening and clear articulation.
- **Problem Solving**: Analyze customer issues and find appropriate solutions in a timely manner. This may involve coordinating with other departments or escalating issues as needed.
- **Technical Skills**: Utilize various software tools and systems to access customer accounts, record interactions, and manage support tickets. Familiarity with CRM (Customer Relationship Management) systems is often required.
- **Documentation**: Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions. This documentation may be used for quality assurance purposes or to track trends in customer feedback.
- **Team Collaboration**: Collaborate with other members of the customer care team, as well as with colleagues in other departments such as sales, marketing, and product development, to ensure a coordinated approach to customer support.
- **Continuous Improvement**: Stay updated on product changes, company policies, and industry trends to provide informed assistance to customers. Additionally, provide feedback to management on ways to improve processes and enhance the customer experience.
- **Empathy and Patience**: Display empathy and patience when dealing with challenging or upset customers, and strive to resolve issues in a professional and courteous manner.
- **Performance Metrics**: Meet or exceed performance metrics such as response time, resolution time, customer satisfaction scores, and other key performance indicators (KPIs) as defined by the company.
- **Flexibility**: Adapt to changing priorities and fluctuating workloads, and be willing to work non-standard hours, including evenings, weekends, and holidays, if required.
- **Compliance**: Adhere to company policies, procedures, and regulatory requirements, particularly those related to data privacy and security.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

  • Customer Support

    1 week ago

    Andheri East, Mumbai, Maharashtra, India Adyan Consultants PVT LTD. Full time

    Customer support executive, lead genaretion, verious banking proces, **Salary**: ₹14,000.00 - ₹23,000.00 per month **Benefits**: - Flexible schedule Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1...

  • Customer Support Executive

    1 week ago

    Andheri East, Mumbai, Maharashtra, India Zlade (Neo Aegis Personal Care Pvt Ltd) Full time

    **Customer Support Executive - JD** **Requirement - 2** **Communication Skills** - Excellent communication skills (written and verbal) - Ability to communicate correctly and clearly with all customers - Excellent documentation skills - Good comprehension skills - ability to clearly understand and state the issues that the customers present - Good...

  • Customer Support Executive

    6 days ago

    Andheri East, Maharashtra, India V5 Global Services Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    1. Handling Customer QueriesRespond to customer calls, emails, and messages politely and professionally.Understand the customer's issue and provide accurate solutions.2. Providing Product/Service InformationExplain product features, pricing, and policies clearly.Guide customers on how to use products or services effectively.3. Complaint ResolutionResolve...

  • Customer Support Executive

    2 weeks ago

    Andheri East, Maharashtra, India Peora Fashions Pvt Ltd Full time ₹ 88,800 - ₹ 3,55,200 per year

    Key Responsibilities· Handle customer calls, emails, and chats politely and professionally.· Update and maintain customer details in Excel or CRM.· Coordinate with warehouse and logistics teams to resolve order or delivery issues.· Assist customers with returns, replacements, and general queries.· Collect feedback and share suggestions to improve...

  • Customer Support Executive

    2 weeks ago

    Andheri East, Maharashtra, India VC InMotions Pvt Ltd Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job DescriptionThis is a full-time on-site role as a Tele caller at VC InMotions Private Limited, Mumbai for US process (Voice - Outbound & Inbound).The Telecaller will be responsible for making calls to our existing customers, explaining them our new products or services, and convince them for more orders of our different new products.Job...

  • Customer Support Associate

    2 weeks ago

    Andheri East, Mumbai, Maharashtra, India Olives Suppliers and Marketers Full time

    **Job Title: Client Sales Support Executive** **Location**: Andheri Timing : 8:30- 5 **Key Responsibilities**: - **Performance Review and Reporting**: - Prepare New Product Performance Reviews. - Compile the priority Report on a monthly basis. - Generate Distributor-wise Priority Reports on a quarterly basis. - Create and manage the Monthly Sales...

  • Customer Support Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India City Credit Management Full time

    **We Are Hiring - Customer Support Executive (Tele caller)!** **Position**: Customer Support Executive (Paralegal Team) **Salary**: ₹2.4 LPA - ₹3.0 LPA **Shift**: Pure Day Shift (9 AM - 6:30 PM) **Work Schedule**: 6 days/week (1 Saturday off/month) **Company Description** Single Debt is India’s first and only Debt Management Company, leading the...

  • Customer Support Executive

    2 days ago

    Andheri, Mumbai, Maharashtra, India one portfolio advisory pvt ltd Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Support Executive

    2 weeks ago

    Andheri East, Mumbai, Maharashtra, India Tech Mahindra Full time

    Tech Mahindra is hiring for **Travelling Voice Process.** Come and experience the power of a game changing career with Tech Mahindra. Profile - **Customer Support** Location - **Chandivali, Andheri East, Mumbai(WFO)** **Roles And Responsibilities** 1. Handling customer complaints, provide appropriate solutions and alternatives within the time limits;...

  • Customer Support Executive

    7 days ago

    Andheri East, Mumbai, Maharashtra, India Talent Search Full time

    **Roles and Responsibilities**: - Manage large amounts of incoming phone calls. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer...